Visual Filters

Hi Todd - and welcome to the forums

Sorry to hear you are having problems.

I can't see the picture you posted - please try again using the paperclip icon in the forum editor.

Please post screenshots of the description of a Visual Filter as well as what you see in the NKJV dropdown

Graham

Thank you for your reply. The first picture is of the NKJV not giving me the option for visual filter. The second is of the esv showing filter. 

Please also post a screenshow showing the definition of the Visual Filter.

I'm wondering if there is something in that which excludes the NKJV - although it would be strange if that was the case as it works correctly on your other system.

For some reason when I click quick reply, it is no longer giving me the option to attach a picture using the paper clip option. I can only type text in a box....

Got it to work.

For this to work the relevant reverse-interlinears need to be downloaded.

Please post a screenshow of the NKJV Information panel showing the support info for the resource as below

I wonder if something isn't downloaded properly on this particular machine.

The NT reverse interlinear is not current - it is three months older than mine

Try the command "update resources" in the command box. That will check all your resources and download any updates - it might take some time.

Then see what version you have and - if it has changed - if the visual filter then works.

If not, I'm running out of ideas!

It said no updates found...

It said no updates found...

Can you enable the interlinear ribbon in the NKJV? Just checking if that works

And is the version info for the interlinear the same on your iMac and Macbook Pro?

The interlinear ribbon works fine.

The version on my iMac is actually older. It says 2017-10-20. 

Thank you for your reply. The first picture is of the NKJV not giving me the option for visual filter. The second is of the esv showing filter. 

For clarification: your screenshot doesn’t prove your claim... if the visual filters were there, you would have to scroll down further. Can you verify that they are not there By scrolling down?

That is scrolled all the way down. In fact, there is nothing to scroll down. All that you see is all that is listed. You can see the bottom of the box right below "highlighter pens". This is the last entry of the drop down box that is available for the NKJV.

That is scrolled all the way down.

Have you only ever used the "Solid Colors" in the NKJV? 

Can you take a screen shot with all the carrots closed? 

Yes, this is my first time trying the visual aids. 

The interlinear ribbon works fine.

The version on my iMac is actually older. It says 2017-10-20. 

What versions of Logos software are you running on both computers?

Logos 8.7 SR-2. Just recently downloaded the new basic version on both machines (I have had logos since version 4).

By the way, they were download prior to this problem.

I do still think it’s an issue with out of date reverse interlinears.

Please enable diagnostic logging - details at https://wiki.logos.com/Diagnostic_Logging 

Then start Logos, leave it open for a minute, close it and post the logos.log file in a reply to this thread.

The interlinear ribbon works fine.

The version on my iMac is actually older. It says 2017-10-20. 

On each computer, delete the file NKJVNT.lbsrvi in /Users/username/Library/Application Support/Logos4/Data/random/ResourceManager/Resources and restart Logos. It should then download the latest version and possibly index the NKJV.

That did not work. It did reinstall and index like you said, but no change as far as the visual aids are concerned.

3681.Logos.log

That did not work. It did reinstall and index like you said, but no change as far as the visual aids are concerned.

Do the version ids show the more recent date now?

3681.Logos.log

I tried pretty much the same config as your layout, with the same Morph filter, without problem. Not entirely sure what the problem is from your log, as it shows that it is acting on your Morph filter. But try these:

• close NKJV in your layout
• re-open NKJV but make sure it is not linked to other resources
• If it works, then set the link.
• If still not working... let us know

It says 2019-03-29.

Tried it to no avail. 

It says 2019-03-29.

I am not sure why, but that is out of date. I think you need to call FL directly. 

Thank you gentlemen for all your help. I contacted technical support and after several hours of work, they were able to get it fixed. They had to manually download the files because it would not automatically pull them for some reason. 

He said this would fix the problem but they were still investigating what was causing it to do this. So I am not real sure what the ultimate cause behind it was. 

But again, thank you for your efforts. 

Glad it is working now.

If you do hear back from tech support about the cause behind the problem please do let us know 

We had a server problem that was preventing the latest versions of some resources from being delivered to users. This is now resolved (from our ongoing investigation into the issue once Todd contacted us).

If anyone is still seeing an out-of-date HCSB or NKJV reverse interlinear, you may need to enter "update resources" in the command box to force a full update check.

Thanks Bradley

Appreciate the update