logos 8 won't index, keeps crashing
For some reason Logos 8 won't index and whenever it tries it crashes. Here's the log:
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: Logos.exe
Problem Signature 02: 8.6.0.52
Problem Signature 03: 5d23878a
Problem Signature 04: mscorlib
Problem Signature 05: 4.7.3416.0
Problem Signature 06: 5cabfaa3
Problem Signature 07: 1688
Problem Signature 08: 1d8
Problem Signature 09: System.IO.IOException
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 133b
Additional Information 2: 133b069c5de724eebc12395e7475b086
Additional Information 3: b0cc
Additional Information 4: b0cc3f790e8c15790c6d473ccf5d5a23
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Comments
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Hi Jeff - and welcome to the forums
Sorry to hear you are having problems.
We really need to set the logos.log and logosindexer.log files.
Are they in the logs folder? If so please upload them in a reply to this post using the paperclip icon
Graham
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Graham Criddle said:
Are they in the logs folder?
See https://wiki.logos.com/Diagnostic_Logging#PC for location.
Dave
===Windows 11 & Android 13
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Your "temp" folder may be full.
Please use the Windows Disk Cleanup utility to delete temp files, or open C:\Users\Jeff\AppData\Local\Temp in Explorer and delete all the files in it (then empty the Recycle Bin).
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That did not solve the issue, Logos still crashes upon starting the program.
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Jeff kammerer said:
That did not solve the issue, Logos still crashes upon starting the program.
The crash log is reporting that The process cannot access the file 'C:\Users\Jeff\AppData\Local\Temp\tmpB2.tmp' because it is being used by another process.
I would imagine that's likely to be caused by antivirus or backup software.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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