Can't install Logos on my new Mac

Mark Barnes
Mark Barnes Member Posts: 15,432 ✭✭✭
edited November 2024 in English Forum

I'm trying to install Logos on my new MacBook Pro, but setup keeps failing. I get to the bit where it's supposed to let me choose how much of my library to install, but I keep get "Failed to load. Retry." Clicking Retry gives me approximately 1-minute wait, but then the message repeats. I have an active internet connection.

This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

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  • Dave Hooton
    Dave Hooton MVP Posts: 36,106

    Trash Logos, re-download, drag to Applications folder and try again.

    What version of OS?

    Dave
    ===

    Windows 11 & Android 13

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,523

    Mark Barnes said:

    setup keeps failing

    You aren't on beta macOS, are you? I know that changes are coming which regulate which apps can be installed on macOS without elevated permissions. 

    macOS, iOS & iPadOS |Logs| Install
    Choose Truth Over Tribe | Become a Joyful Outsider!

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,523

    Mark Barnes said:

    I'm trying to install Logos on my new MacBook Pro, but setup keeps failing. I get to the bit where it's supposed to let me choose how much of my library to install, but I keep get "Failed to load. Retry." Clicking Retry gives me approximately 1-minute wait, but then the message repeats. I have an active internet connection.

    Have you tried restarting the device? Do you plan to attempt the "scan" method? 

    macOS, iOS & iPadOS |Logs| Install
    Choose Truth Over Tribe | Become a Joyful Outsider!

  • Mike Binks
    Mike Binks MVP Posts: 7,459

    Mark Barnes said:

    I'm trying to install Logos on my new MacBook Pro, but setup keeps failing. I get to the bit where it's supposed to let me choose how much of my library to install, but I keep get "Failed to load. Retry." Clicking Retry gives me approximately 1-minute wait, but then the message repeats. I have an active internet connection.

    Mark, loath though I am to 'teach my grandmother to suck eggs' you might help us with a couple of screen shots!

    Command + Shift + 5 is your friend in this respect.

    tootle pip

    Mike

    Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS

  • Mark Barnes
    Mark Barnes Member Posts: 15,432 ✭✭✭
    https://community.logos.com/discussion/comment/1064842#Comment_1064842

    I ended up skipping the step and downloading resources manually from within Logos. I suspect it was a server issue.

    This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

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