iMessage Extension Issue After Upgrading to iOS 13
After upgrading to iOS 13, the iMessage Extension is grayed out and not functioning on my iPhone XS. What do I need to do to resolve this?
Thanks!
Dr. Nathan Parker
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We can look into this. Thanks for the report!
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Dr. Nathan Parker
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Nathan, the extension appears to function fine for me on iOS 13 (iPhone X). When you say "grayed out", I assume you are referring to the icon for Logos in your screenshot? I've seen that occasionally for other apps as well, and it seems to be an Apple bug. It shouldn't prevent the extension from working.
Did you try adding the "Logos" message extension (the green plus)?
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Todd Diehl (Faithlife) said:
Nathan, the extension appears to function fine for me on iOS 13 (iPhone X). When you say "grayed out", I assume you are referring to the icon for Logos in your screenshot? I've seen that occasionally for other apps as well, and it seems to be an Apple bug. It shouldn't prevent the extension from working.
Did you try adding the "Logos" message extension (the green plus)?
I did. Still grayed out and not functional. I also tried reinstalling one of the other apps with the same issue. It's still not functional for that app as well.
Thanks!
Dr. Nathan Parker
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Just tried uninstalling one of my other apps, rebooting, then reinstalling. That worked for that app. Will try with Logos and report back.
Dr. Nathan Parker
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Updating to iOS 13.2.3 globally resolved this for all affected apps. Uninstalling the app, rebooting, and reinstalling the app works as well, although updating to iOS 13.2.3 is a quicker resolution.
Dr. Nathan Parker
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