used to be OK until yesterday4810.cef.log
Welcome,
The cef log is not what we need. For proper logs see https://wiki.logos.com/Diagnostic_Logging
4370.Logos Log Files.zip
is this one correct?
I too have the red exclamation mark since yesterday.
Are these the right files?
4812.Logos Log Files.zip
I too have the red exclamation mark since yesterday. Are these the right files? 4812.Logos Log Files.zip
Nevermind, these are old logs. Please disregard.
4370.Logos Log Files.zip is this one correct?
The log shows sync errors for a Notes document, but they come from the Faithlife server rather than your computer. If it persists, you should contact Faithlife Customer Service.
thanks
Having the same issue myself for several days now 8244.LogosLogs.craigvinson.20180926-102524.zip
I went as far as reinstalling the whole program but couldn't resolve the problem.
Received a reply from customer support - "Perhaps create a new Note document, or add a highlight to a resource. I had a customer earlier add a highlight and he thinks that fixed it"I have created a new note document and highlighted several documents in the past few days, but the problem persisted, so I guess that's not the solution to it. But following his suggestions, I traced the documents I worked with since / around the time the problem occurred and made changes to them. One by one I made changes and synced to see if it was fixed. Finally, there was one that I worked on, and the exclamation mark is gone. Perhaps you can try that too.
I went as far as reinstalling the whole program
Do you mean that you deleted the software or did you delete all of your resources, note documents, indices, etc. too? Deleting (and reinstalling) the software engine is rarely a fix for anything.
Finally, there was one that I worked on, and the exclamation mark is gone. Perhaps you can try that too.
Other users found it was fixed after a couple of days. But...Yes, it's worthwhile trying that.
I'm getting errors as well. I uploaded my logs in another thread.
I've got the same issue. I wonder if you signed up for beta testing the new notes system? I noticed the problem right after I joined the beta test.
I've got the same issue.
Please supply logs
I have had this issue before and somehow fixed it, but I can't remember how. Now it is happening again. I am getting the red exclamation mark after every sync attempt.
Has anyone found a definitive solution to this probelm?
Now it is happening again. I am getting the red exclamation mark after every sync attempt. Has anyone found a definitive solution to this probelm?
Now it is happening again. I am getting the red exclamation mark after every sync attempt.
This can happen due to a range of reasons so we would need to see logs.
But please advise which version of Logos you are running.
Please start a new thread - in the Logos 8 forum assuming that is the version you are using - and provide logs after a sync attempt.
Can you please remind me how to produce the log you are talking about?
Thanks
Can you please remind me how to produce the log you are talking about? Thanks
Please see https://wiki.logos.com/Diagnostic_Logging for pointers
