Birthday coupon?

I saw a post on facebook where someone was talking about their birthday coupon and it reminded me of how i used to get that too, but I don't think I have in quite a while. Can someone tell me how we get it? As far as I know I haven't ever changed my email settings that might affect that. Someone on that post said we had to get emails from verbum (sp?) so I went and added that to mine in case that was true, but I don't think I've ever had that before, even back when I did get a birthday coupon.....

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Sean

The main thing is your Faithlife profile is supposed to be complete. Double check that--they even mark which fields are necessary.

This late in the month--assuming you have an August birthday--probably the best thing would be to contact customer service and see what they can do or if there is any issue.

Cindy

https://community.logos.com/discussion/comment/1113623#Comment_1113623

Ahh! That brings back my memory! I did fill it out completely, but as I recall, it wouldn't believe me and insisted I'd left something undone when I hadn't. I kept trying to get it to recognize that I'd finished, but it wouldn't and I finally gave up. I guess I'll have to try it one more time and see if maybe after all these years it will behave itself. Thanks for reminding me! No, my birthday isn't until February. I hate that I've missed all the birthday coupons though.

Cindy

https://community.logos.com/discussion/comment/1113918#Comment_1113918

it's still doing it. The whole thing is filled out but every time I leave it and come back it's lost the "short bio" portion. Is there someway to get in touch with someone that can fix it?

Doc B

https://community.logos.com/discussion/comment/1113623#Comment_1113623

they even mark which fields are necessary

There are no fields in my profile with any indicators of required or not, so I'd like further explanation of what this means.

I haven't gotten my BD coupon in a couple years. Last year, an email to CS got it to me, but I'm not expecting to get one this year, either, as I can't figure out what sins I've committed against the profile page. [*-)]

Cindy

https://community.logos.com/discussion/comment/1113925#Comment_1113925

Doc B, in your profile where it says things like "Display Name" and then there's a question mark in a circle after each one; if you click on the question mark or hover over the words display name, you will see that it tells you what to write and also says if it's required or not. The same is true for every entry. Hope this helps!

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1113924#Comment_1113924

it's still doing it. The whole thing is filled out but every time I leave it and come back it's lost the "short bio" portion. Is there someway to get in touch with someone that can fix it?

Hi Cindy,

I am sorry to hear that you are having this difficulty.

I am sending you an email.

Doc B

https://community.logos.com/discussion/comment/1113938#Comment_1113938

if you click on the question mark or hover over the words display name

Thank you!

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1113925#Comment_1113925

I haven't gotten my BD coupon in a couple years.

Doc B,

I am sending you an email about this.

Doc B

https://community.logos.com/discussion/comment/1113947#Comment_1113947

I appreciate the follow-up from Joe and the tip from Cindy. I think we finally got it fixed!

Zachariah Swaim

https://community.logos.com/discussion/comment/1113947#Comment_1113947

I did not get the birthday coupon for this month even though my birthday is listed on my account. What should I do? Can you help?

MJ. Smith

https://community.logos.com/discussion/comment/1189024#Comment_1189024

Look on the home page in the Explore section.

Zachariah Swaim

https://community.logos.com/discussion/comment/1189026#Comment_1189026

Thank you. I'm not sure I understand what you mean. Where is the explore section and on what home page? Is it on Logos or Faithlife?

Christian Alexander

https://community.logos.com/discussion/comment/1189128#Comment_1189128

I have not gotten my birthday coupon in the time I have been with Logos.

Kenneth Neighoff

https://community.logos.com/discussion/comment/1189130#Comment_1189130

To receive the birthday coupon who need to fill out the profile on your Faithlife account.

Mark

https://community.logos.com/discussion/comment/1189133#Comment_1189133

To receive the birthday coupon who need to fill out the profile on your Faithlife account.

Zachary has received the Birthday coupon in years past. He did not receive it this year. I have not been able to figure out why. He has the profile filled out. I have two sons with birthdays in December. One received the coupon. The other did not.

MJ Smith mentioned the explore section of the home page. Not sure which home page she is referring to.

Joe McCune, if you can be of assistance, we would appreciate it.

Kenneth Neighoff

https://community.logos.com/discussion/comment/1189135#Comment_1189135

The explore section can be found on the home page of the desktop app

Kenneth Neighoff

https://community.logos.com/discussion/comment/1189137#Comment_1189137

When my code came in March it was in an email. The email was in German. The only reason I clicked on that email was someone in the forum is February mentioned their email came in German.

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1189135#Comment_1189135

To receive the birthday coupon who need to fill out the profile on your Faithlife account.

Zachary has received the Birthday coupon in years past. He did not receive it this year. I have not been able to figure out why. He has the profile filled out. I have two sons with birthdays in December. One received the coupon. The other did not.

MJ Smith mentioned the explore section of the home page. Not sure which home page she is referring to.

Joe McCune, if you can be of assistance, we would appreciate it.

I will email Mark and Zechariah directly about this.

To summarize, there are two conditions for receiving the birthday coupon.

Firstly, you must have your birthday on your Faithlife account, including your year of birth. We require year of birth because we are not allowed to give this benefit to minors.

Secondly, you must be subscribed to the "Logos Sales and Special Offers" email list.

Anyone who has concerns about their birthday coupon should contact Customer Support at 1-800-875-6467 or customerservice@faithlife.com.

Kenneth Neighoff

https://community.logos.com/discussion/comment/1189261#Comment_1189261

Thanks Joe for the clarification

Zachariah Swaim

https://community.logos.com/discussion/comment/1189261#Comment_1189261

Thank you! I have the code now.

Christian Alexander

https://community.logos.com/discussion/comment/1189267#Comment_1189267

Hello

I just turned 21 and am no longer a minor. Is that why I did not get the code?

SteveF

https://community.logos.com/discussion/comment/1189322#Comment_1189322

Is that why I did not get the code?

No.

I believe you must sign up for EVERY email stream that Logos/Faithlife offers?

Kenneth Neighoff

https://community.logos.com/discussion/comment/1189348#Comment_1189348

Is that why I did not get the code?

No.

I believe you must sign up for EVERY email stream that Logos/Faithlife offers?

To summarize, there are two conditions for receiving the birthday coupon.

Firstly, you must have your birthday on your Faithlife account, including your year of birth. We require year of birth because we are not allowed to give this benefit to minors.

Secondly, you must be subscribed to the "Logos Sales and Special Offers" email list.

Anyone who has concerns about their birthday coupon should contact Customer Support at 1-800-875-6467 or customerservice@faithlife.com.