Loading WordSearch Books onto Logos

We received your Wordsearch licenses today and will try to get them loaded into our system as soon as possible.

Awesome! Thanks 

Hi Bradley, I own the Analytical Bible Expositor in Wordsearch, the complete series, but now in Logos I am missing some books (Galatians to Philemon, and 1 & 2 Peter).  How can I unlock them? Thank you.

Galatians to Philemon

Galatians-Colossians, and 1 Thessalonians-Philemon were sold as two separate ebooks in Wordsearch, but are combined into one resource in Logos. We're still processing these matches that aren't 1-1.

1 & 2 Peter

Can you provide the Book ID details for this from the Wordsearch Library? (Right-click, Properties)

Edit: if it's 0:3958 we will get this fixed soon.

I have this same  issue except that  I have nearly 2,000  books in my WSB library.   Not even  any of  my bibles are  appearing in Logos.  I am very frustrated.  This is not good since my sermon  yesterday was about grumblers.....I feel like grumbling.[:$]

Galatians-Colossians
© 2009 by John G. Butler. Database © 2013 WORDsearch.

1 Thessalonians-Philemon
© 2009 by John G. Butler. Database © 2014 WORDsearch.

Hebrews to Revelation
© 2010 by John G. Butler. Database © 2013 WORDsearch.

Galatians-Colossians
© 2009 by John G. Butler. Database © 2013 WORDsearch.

1 Thessalonians-Philemon
© 2009 by John G. Butler. Database © 2014 WORDsearch.

Hebrews to Revelation
© 2010 by John G. Butler. Database © 2013 WORDsearch.

Hello Bradley, I was a long-time owner of WS with lots of resources. I did receive 33 resources a day or so ago. Did you receive the rest my licenses also?

I have this same  issue except that  I have nearly 2,000  books in my WSB library.   Not even  any of  my bibles are  appearing in Logos.  I am very frustrated.  This is not good since my sermon  yesterday was about grumblers.....I feel like grumbling.

It is taking a while for Logos to transfer all of the licenses from one platform to the other.

By the way, welcome to the Forums Kathleen.

Hello Bradley, I was a long-time owner of WS with lots of resources. I did receive 33 resources a day or so ago. Did you receive the rest my licenses also?

If they are not transferred over within a day or two, then give Logos a call, email or chat via the homepage on their website.

I just got off the phone with customer service, who checked that my Wordsearch resources had been added to my Logos account having the same email.  He could not provide a reason why none were downloading after we checked some settings on Logos.  He said to get back to him at the end of the week if nothing downloaded.  My Wordsearch library report is 743 unlocked books in 1195 volumes.  It does not seem possible that none of them have been converted, as customer service suggested.  I hope the holdup will resolve this week, I realize this is a massive job for Logos.

Thank  you!

My Wordsearch library report is 743 unlocked books in 1195 volumes. 

Kristene, try typing "Update Resources" into the Go bar (without the quotes) and hit enter. This should trigger a complete check of what is in your library versus what you have licenses for on the Logos server, and then start downloading any that are missing. (Like you I am skeptical that all of your resources are not in Logos format.)

I just got off the phone with customer service, who checked that my Wordsearch resources had been added to my Logos account

One thing you can TRY on your end is to enter "Update Now" in the "GO Box" to trigger a sync with the Faithlife servers. Of course the download of 1195 volumes will take some time, then Logos will run and indexer before they all appear in your library tab.

The customer service rep did have me Update Resources in the Go bar, which came back Checking for updates, followed by No updates available.  Same with Update Now.  I have restarted the computer and closed and opened Logos as well.

The customer service rep did have me Update Resources in the Go bar, which came back Checking for updates, followed by No updates available.  Same with Update Now.  I have restarted the computer and closed and opened Logos as well.

Kristine, I'm sorry for your frustration! It sounds like you are doing all the things experienced "Logosians" would do. I can only speculate that there is something on the server side that is holding up your installation.

I visited https://www.logos.com/wordsearch-library-migration for my personalized migration from Wordsearch into Logos, and got this message:  

Your Wordsearch Library in Logos
You have no resources imported from Wordsearch.

The customer service rep said my Wordsearch resources were in my Logos account.  I cannot download them.  I don't know if the above report helps resolve the issue.

The customer service rep said my Wordsearch resources were in my Logos account.

It does seem from all the evidence that Faithlife has NOT added your WS licenses to your Logos account. I hope one of the Faithlife folks like Phil or Bradley can check for you or give you some other suggestions.

I appreciate that the customer service rep just emailed me with this link, and I let him know my result, No Resources Imported from Wordsearch.  He expected I would see a chart.  I appreciate him not waiting until the end of the week for further troubleshooting.

So why am I not seeing any of my books?  I was connected with someone from Logos this morning  and  told to wait for the  license to be activated.  How  long  should I wait before expecting to see some of my books  appear?  I  haven't   even my basic NRSV bible or any of my other bibles for that matter.   Nothing at all!  This is all VERY aggravating.f  To be told to wait when it seems from the notes I see her that others are seeing their resources appearing and n one of mine are.

Kristine, I've left a note for Bradley Grainger to check on your issue. I hope he'll see it soon and be able to be of help. If not Bradley, it seems it will take someone from Faithlife to get your problem resolved. 

This is all VERY aggravating.

I am sure it is, but I am also pretty sure you are not alone. There are quite a few others in your position.

I don't know how much work it is for Faithlife to activate your licenses, but I know they had quite a few people's licenses to deal with this morning. I am sure that they are doing the best they can. Absorbing all the WS users must be a daunting task. I am sure you'll be enjoying Logos soon.

I have typed "Update resources" in the go box, I have restarted Logos several times.  I have contacted chat support.  Still not a single one of my resources from WSB has appeared in my Logos software.  I would just like to see my favorite bible at least.  Any other suggestions would be appreciated...especially if it were from someone at Logos or if it were something that made a difference.  Typing in "Update resources" had not result whatsoever.

Typing in "Update resources" had not result whatsoever.

This indicates that your licenses are not yet active.

You can check here: https://www.logos.com/wordsearch-library-migration to see if Faithlife believes it has books you should be seeing.

The only thing I can counsel is a bit more patience.

Okay, it seems  that I am just one of many and my problem is not unique. Knowing that I will try to be more patient.  It is just when I see that many others are getting their libraries up and running and none of my books are appearing that I begin to wonder if there is a  problem with my account that needs to be looked into.  I'll try to be patient another day or two,  Thank you for replying to me.

Okay, it seems  that I am just one of many and my problem is not unique

On another thread I read that a WS user with thousands (!) of books has not yet received one. Perhaps you can imagine how he must be feeling.

I have contacted chat support.  Still not a single one of my resources from WSB has appeared in my Logos software.  I would just like to see my favorite bible at least.  Any other suggestions would be appreciated...especially if it were from someone at Logos or if it were something that made a difference.

Hi Kathleen,

Sorry to bring some disappointing news, but we haven't loaded your Wordsearch licenses into our system yet. (They ended up coming to us in multiple batches, and yours weren't in the first batch.) We're working hard to resolve this as quickly as possible; thanks for your patience.

I visited https://www.logos.com/wordsearch-library-migration for my personalized migration from Wordsearch into Logos, and got this message:  

Your Wordsearch Library in Logos
You have no resources imported from Wordsearch.

The customer service rep said my Wordsearch resources were in my Logos account.  I cannot download them.  I don't know if the above report helps resolve the issue.

Hi Kristine,

The message is accurate, inasmuch as we have not loaded your Wordsearch licenses into our system yet. We received your Wordsearch licenses this morning and are working to load them as quickly as we can. That page is "live" so it will tell you the latest status of your account. (We may move it to https://www.logos.com/wordsearch/library-migration (a slightly different URL) later today or tomorrow, so please check this new URL if the current URL stops showing you a personalised report.)

Galatians-Colossians

...

1 Thessalonians-Philemon

These resources were sold as two ebooks in Wordsearch, but are combined into one resource in Logos. We are still working on the process for these "many to one" alignments.

Hello Bradley, I was a long-time owner of WS with lots of resources. I did receive 33 resources a day or so ago. Did you receive the rest my licenses also?

I see about 2,000 WS unlocks on your account; did they download yet?

What does https://www.logos.com/wordsearch/library-migration display?

Until now 1,159 WS have been downloaded.

Thank you, Bradley. You are doing an excellent work. God bless you.

Hi Bradley,

On the newer personal migration site https://www.logos.com/wordsearch/library-migration I still get this message showing no resources loaded yet Tuesday morning:

Your Wordsearch Library in Logos
You have no resources imported from Wordsearch.

https://www.logos.com/wordsearch-library-migration states

We’re unlocking all your Wordsearch licenses to your Logos account and should be finished by the end of the day on Monday (9/21/20). 

Maybe that message should be changed if loading is still in progress.  Thank you for your and your team's work for us.

We’re unlocking all your Wordsearch licenses to your Logos account and should be finished by the end of the day on Monday (9/21/20). 

Maybe that message should be changed if loading is still in progress.  Thank you for your and your team's work for us.

Thank you for pointing that out! That is indeed incorrect and I've updated it.

We received an updated batch of licenses at 7am this morning and are working on importing it today. I've just checked and it looks like your account has over 1,300 licenses in that file, so please check back later at https://www.logos.com/wordsearch/library-migration to see the status of the license import.

Bradley - 

I was thrilled at the news of Logos' acquisition of WordSearch. I have wanted to make the switch but had too much invested in WS.

However. I am not seeing any of my resources show up in Logos yet.

The library-migration page still says "You have no resources imported from Wordsearch"

It looks like my bibles showed up in the mobile app but not in the web/desktop app.

I think I have 200+ titles. Should I just chill (exercise a little patience) or is there something I am doing wrong on my end?

Thanks a ton. I can only imagine this is an overwhelming transition on your end.

Josh 

Should I just chill (exercise a little patience) or is there something I am doing wrong on my end?

Bradley has reported that they have a backlog of licenses to install. They hope to have it completed today, but he advises checking back in 1-2 days if you are still missing some resources.

So a little more patience will probably get you there. [Y]

Bradley, you may need to change the message on https://www.logos.com/wordsearch-library-migration to reflect the continuing process of unlocking Wordsearch licenses to individual Logos accounts.

Bradley, you may need to change the message on https://www.logos.com/wordsearch-library-migration to reflect the continuing process of unlocking Wordsearch licenses to individual Logos accounts.

Yes, that is the website that shows I have no unlocked Wordsearch resources in Logos yet, so the finish up date should be tomorrow, not today, on https://www.logos.com/wordsearch-library-migration. It was thought to be finished today, but is not finished yet for some of us. 

Yes, that is the website that shows I have no unlocked Wordsearch resources in Logos yet, so the finish up date should be tomorrow, not today, on https://www.logos.com/wordsearch-library-migration. It was thought to be finished today, but is not finished yet for some of us. 

I apologise for the delay; we are still working on this.

I got my library today. Thank you!

Yes, that is the website that shows I have no unlocked Wordsearch resources in Logos yet, so the finish up date should be tomorrow, not today, on https://www.logos.com/wordsearch-library-migration. It was thought to be finished today, but is not finished yet for some of us. 

I apologise for the delay; we are still working on this.

These all came through earlier today.

Thank you, mine came through late last night.  Got them downloaded and indexed at midnight before internet and cell service was down for most of the day today (whew!).  Thank you and your team for your hard work, cordial responsiveness and long hours.