For many sets of needs, features, products, etc., FaithLife has one or more people who look at the forums and/or answer phones/emails regarding these things and who contact other FaithLife employees as appropriate. There are people who look after different product lines, apps, etc., and they tend to do a very good job of customer service and support on the forums, which is great.
Is there any kind of 'principal contact person' for Accessibility issues at FaithLife? Is there more than one, broken down by type (e.g., for mobile apps, A. Smith, for desktop B. Jones; alternatively, for visuals C. Williams, for audio D. Johnson)? Who at FaithLife should we be expecting to see and potentially reply to questions, suggestions, concerns, etc. posted in this forum?
I've seen versions of this basic question/concern posted within threads in other forums, so I want to ask it directly here.
A lot of the times that I've seen accessibility-related concerns on these forums over the years, even now, they've been accompanied by concerns that FaithLife isn't paying attention or doesn't really care. I'm quite sure that's not true, but if you (FL) were to clarify for us the relevant lines of communication, it would go a long way toward alleviating those worries, making some of your customers a lot happier, and probably also selling more of your products. 
