We’re soft launching a new site at feedback.faithlife.com to help us better track and manage your feedback. We’re starting with the following boards:
The more products we have and the larger our user community gets, the more important it is that we focus on the right work to make sure we’re serving as many of you as well as we can. As we make prioritization decisions, it’s critical that we understand what will benefit the most users.
Our mission is to use technology to equip the Church to grow in the light of the Bible, and our vision is to increase biblical literacy and accessibility for every Christian around the world. We succeed at both as we make sure what we’re building meets your needs well and is delightful to use.
Your feedback is vital to how we build our products and fulfill our mission. We’re grateful to have such an active and engaged user base, and we want to take our management of your feedback to the next level.
UserVoice
As many of you know, we have a few old and in some cases not very well managed UserVoice accounts with lots of duplicates, outdated items, etc., which we’ll likely phase out over time.
We’ll leave them up for now as historical archives to give us time to make sure the most important and relevant items have been moved over to the new feedback boards.
But you should stop voting on suggestions and adding new ones there. We’ll be focusing our attention on our new feedback boards. So, please join us there.
Faithlife Feedback
This new system allows us not only to cover many more product areas but also to integrate everything into one site, while still maintaining separate boards per product. This makes it easy for you and us to find where to leave and vote on feedback and helps us create awareness of the broader suite of products we’re building—all under the Faithlife brand. Unifying our feedback into an integrated system reinforces how we’re moving toward a more integrated future.
Don’t worry if you accidentally put your feedback on the wrong board. It’s super easy for us to move it. If you accidentally create a duplicate suggestion, we’ll merge them.
Please try to keep each suggestion limited to a single discrete item and use a clear, descriptive title. We may edit your post titles and descriptions for clarity, and we may split multiple suggestions into separate items to make sure we’re measuring which ideas users are most interested in.
A New Approach
Managing user feedback will be much more of a team effort now than it was before, since many Faithlife employees will have accounts. This should increase both our responsiveness to your feedback and our management of it.
We’d also like to take a more proactive approach by putting many of our ideas into the system for you to vote on. You’re certainly welcome to add your own ideas, but we’d like to give you the chance to weigh in on the things we’re already planning or considering doing.
While we’ll still likely keep some secrets about what we’re planning, we’d like to give you a bit more forward visibility into what we’re working on and what we’re planning to do next.
What’s Next
We invite you to start participating now, and you can share your feedback on the experience in this thread. We want to make sure this new system will work well before we go all in.
We may be able to integrate with your Faithlife account in the future, but for now you’ll need to sign in with a social account (Google, Facebook, or Twitter) or create a new FeedBear account.
In the coming weeks, we’ll be adding links to Faithlife Feedback on Logos.com and in many of our apps. We’ll also explore adding the feedback widget into some of our apps to allow you to leave feedback without leaving.
Thanks for being an active part of our community and helping us make our products better!
