License problem with upgrade

Ben
Ben Member Posts: 1,781 ✭✭✭
edited November 2024 in English Forum

I impulsively bought L9 starter yesterday morning to play with. Today I opened one of my saved layouts from L8, and found this. Clearly, I owned it before. So, what's the deal now?

"The whole modern world has divided itself into Conservatives and Progressives. The business of Progressives is to go on making mistakes. The business of Conservatives is to prevent mistakes from being corrected."- G.K. Chesterton

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Comments

  • Kiyah
    Kiyah Member Posts: 2,841 ✭✭✭✭

    Looks like a job for customer service. 

  • NB.Mick
    NB.Mick MVP Posts: 16,053

    Ben said:

    I opened one of my saved layouts from L8, and found this. Clearly, I owned it before. So, what's the deal now?

    I suspect that it's just the wrong error message and that you actually hid the resource (but maybe you asked CS to take the book from you on purpose - they once offered). LLS:BHSSESB2 is the deprecated, buggy version of the BHS which you won't want to use. Update the layout to include the other BHS resource from SESB.

    EDIT: the good one is LLS:1.0.204 /EDIT 

    Have joy in the Lord! Smile

  • Veli Voipio
    Veli Voipio MVP Posts: 2,040
    https://community.logos.com/discussion/comment/1128791#Comment_1128791

    My SESB2 was bought perhaps a decade ago. It works in L9 and shows the following info:

    LLS:1.0.204

    2019-10-22T16:40:11Z

    BHSSESB.logos4

    Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 11

  • Richard Labelle
    Richard Labelle Member Posts: 18

    I had the same problem Ben with a saved layout. I got the same message. Just go to your library and open your resource from there. Your problem should be solved that way. It surely worked for me. Hopefully it also will work for you. God bless you brother!

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