Reproducible error
I have a workspace (BTW, just upgraded to L9 Collection) where I have Mounce's 4th edition of BBG, a UBS5, a BDAG and the BBG 3rd edition workbook (I just ordered the 4th edition yesterday, which is on Pre-Pub).
I can make Logos crash at will, if I position myself in the Workbook, and scroll too quickly to another place in the workbook. To keep it from crashing, I need to scroll very very slowly.
I am not sure how to capture logs. Mac OS gives an error log, but wants to send it to Apple.
Running MacBook Pro with Intel core i7 and 16GB or RAM, running Mojave. I have not upgraded to Catalina on this machine because I have the Mac OS version of BibleWorks 10.
MacBook Air M1 16GB RAM | Mac Mini M1 8GB RAM | iMac 24" M1 16GB RAM | iPad Pro (plus some Windows laptops relegated to disuse)
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Sorry to hear you are having these problems
David Fish said:I am not sure how to capture logs. Mac OS gives an error log, but wants to send it to Apple.
https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files provides details on generating logs.
Please follow these and upload (using the paperclip icon) the logos.log file in a reply to this thread
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I have a workspace (BTW, just upgraded to L9 Collection) where I have Mounce's 4th edition of BBG, a UBS5, a BDAG and the BBG 3rd edition workbook (I just ordered the 4th edition yesterday, which is on Pre-Pub).
I can make Logos crash at will, if I position myself in the Workbook, and scroll too quickly to another place in the workbook. To keep it from crashing, I need to scroll very very slowly.
I am not sure how to capture logs. Mac OS gives an error log, but wants to send it to Apple.
Running MacBook Pro with Intel core i7 and 16GB or RAM, running Mojave. I have not upgraded to Catalina on this machine because I have the Mac OS version of BibleWorks 10.
I created a screen capture video:
MacBook Air M1 16GB RAM | Mac Mini M1 8GB RAM | iMac 24" M1 16GB RAM | iPad Pro (plus some Windows laptops relegated to disuse)
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The screen capture video above did not have my narration, so I created another screen capture video with the microphone enabled.
MacBook Air M1 16GB RAM | Mac Mini M1 8GB RAM | iMac 24" M1 16GB RAM | iPad Pro (plus some Windows laptops relegated to disuse)
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David Fish said:
I have a workspace (BTW, just upgraded to L9 Collection) where I have Mounce's 4th edition of BBG, a UBS5, a BDAG and the BBG 3rd edition workbook (I just ordered the 4th edition yesterday, which is on Pre-Pub).
Curious about program settings for Content Scaling and Program Scaling ? Appears BBG 3rd edition workbook has scaling.
FYI: Faithlife's name for workspace is Layout.
Apologies for my BBG 3rd edition workbook fast scrolling attempts using Logos 9.0 SR-2 on macOS 10.15.7 not crashing.
Keep Smiling [:)]
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My bad on the terminology. I've been using Logos since 1995, but our school adopted Accordance a few years back. Workspace is Accordance talk. I'm loving Logos, despite these crashes. My favorite update in L9 (so far) is the ability to add graphics to Notes.
As to scaling, BBG 3rd Ed. Workbook was set the way it is, because I teach 1st year Greek in 2 different classrooms: 1 with an HDMI connection and the other with a VGA connection. The resolution in the HDMI room is so tight that I increase the size of the text so the back row can see the screen. I reduced the size to where all the fields are visible and it still crashes.
MacBook Air M1 16GB RAM | Mac Mini M1 8GB RAM | iMac 24" M1 16GB RAM | iPad Pro (plus some Windows laptops relegated to disuse)
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David Fish said:
The resolution in the HDMI room is so tight that I increase the size of the text so the back row can see the screen. I reduced the size to where all the fields are visible and it still crashes.
Concur Logos 9.0 SR-2 (9.0.0.0181) crashes on macOS 10.14.6 when quickly scrolling Mounce's BBG 3rd Edition workbook (opened to a blank layout, used command Mounce Workbook to open Mounce's BBG 3rd Edition workbook, used trackball wheel for quick scrolling)
Resource Scaling large (4 clicks) crashed a bit sooner
2577.90SR2_Scroll_Mounce_Workbook_crash.zip
Resource Scaling of 100 % (with content scaling of 100 % and program scaling of 100 %) that includes Apple Crash report in zip file:
7343.90SR2_Crash_Quickly_Scrolling_Mounce_Workbook.zip
Unable to replicate crash using macOS 10.15.7 Catalina (using the same Logos 9.0 SR-2 application bundle & support files). Forum reply => https://community.logos.com/forums/p/188994/1091934.aspx#1091934 has 27" iMac configuration information (dual boot macOS)
Keep Smiling [:)]
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