Uploading backgrounds to Sermon Title slides in Sermon Builder

I need help with this also!

David Thomas

Where did the "Title", "Subheader" and "Reference" boxes go?

I found that when I "upload Media" it changes the slide from a "title" slide or "Header" slide to a blank pic of the background. My solution was to create a basic black slide in SERMON BUILDER, then import the background AFTER I export into Proclaim.

https://community.logos.com/discussion/comment/1176554#Comment_1176554

We have a fix in place for the bug where if you changed the background of a slide, the text disappeared and only a blank background was shown. This fix is currently going through the beta rounds and appears to be testing very well. If this continues to go well in the testing, it will be released shortly.

I apologize for the current inconvenience but I'm glad we will have a better solution for you regarding this shortly.

https://community.logos.com/discussion/comment/1176632#Comment_1176632

Any idea when this fix will be out? or am I able to join the Beta testing? Thank you!

https://community.logos.com/discussion/comment/1180509#Comment_1180509

This fix appears to be in the 9.8 release, which is scheduled to launch next week. Have a great upcoming weekend.

https://community.logos.com/discussion/comment/1180516#Comment_1180516

I am still having this issue. My Logos version is "Logos Bible Software 9.8 SR-1", "9.8.0.0008".

Did the fix to this issue role out with version 9.8?

https://community.logos.com/discussion/comment/1182603#Comment_1182603

Keith,

We're not seeing this issue on our end anymore. Can you provide me with the exact steps you're taking so we can try to reproduce it?

Thanks, but we will definitely keep a close eye on this and continue testing this to see if anything we do can get it to break, but so far, it's been performing very well.

https://community.logos.com/discussion/comment/1182623#Comment_1182623

Thanks for the quick reply. Here are my steps:

In Sermon Builder, I right-click on a slide and select "Edit".

In the edit window, it shows a Header/Subheader slide (this currently shows "Fog Cityscape Header Subheader").

I click on "Upload Media" to select a different background image. It is a PNG image.

Once it uploads, it shows the image, but no text is visible. And the left side menus have changed to only show "Format", "Body Text" (which is now blank), and "Tags".

https://community.logos.com/discussion/comment/1182627#Comment_1182627

Ahh, okay that's very helpful information. The main bug we fixed was when editing a slide, when clicking the "Find Media" option, when a different background was chosen, the text was often times deleted. What you're describing is a different issue within the "Upload Media" button. Let me go back to the developers and have another conversation around this.

Thanks again for the info and for your patience through this.

https://community.logos.com/discussion/comment/1182629#Comment_1182629

The same issue happens with "Find Media" as well.

https://community.logos.com/discussion/comment/1182630#Comment_1182630

I’m having the same issue as well

https://community.logos.com/discussion/comment/1182631#Comment_1182631

We're digging deeper into this. I'll be back in touch as soon as I have more information.

https://community.logos.com/discussion/comment/1182630#Comment_1182630

The same issue happens with "Find Media" as well.

Keith,

As we continue to investigate this, can you provide me the steps you take to where you have the issue within the "Find Media" button? Also, will you confirm if you're doing this on the desktop or web app? Thanks.

https://community.logos.com/discussion/comment/1182874#Comment_1182874

I am using the desktop app.

Steps for "Find Media" are very similar to "Upload Media"...

In Sermon Builder, I click on the header slide and select "Edit".

In the edit window, it shows a Header/Subheader slide.

I click on "Find Media" to select a different background image. It is a PNG image.

Once it uploads, it shows the image, but no text is visible. And the left side menus have changed to only show "Format", "Body Text" (which is now blank), and "Tags".

https://community.logos.com/discussion/comment/1182875#Comment_1182875

One addition, after clicking "Find Media", I select "User Media" to get the images I've uploaded previously.

David Thomas

https://community.logos.com/discussion/comment/1182874#Comment_1182874

As we continue to investigate this, can you provide me the steps you take

I hope I am not hijacking Keith's issue, but here are my steps

1. Open up Sermon Template/Document for my current series

2. Add a new Main Point to the sermon and assign Heading 1 style.

3. Since the new slide is the wrong background, I click on the thumbnail and press "edit"

[notice the options on the left include Header & Subheader fields]

4. I click on find Media, change option from Logos Media to User Media then select "find media" to "Fulcrum"

5. I'm presented with 5 uploaded media pieces that have been tagged "Fulcrum"

6. I select "Fulcrum Header" and Update Sermon

[option on left changed from Header/subheader to Body Text field

8. I export to Proclaim [and have no text fields to edit!]

9. I go into my Proclaim Backgrounds/Group Upload/Fulcrum and select "Fulcrum of Time Header" to Apply as Smart Media

and I FINALLY can edit a Header/subheader slide with the background I desire.

NOTE: I have learned to SKIP steps 3-8 in The Sermon Document slides and just import the wrong background into Proclaim [this means my sermon document does NOT have the art I used in my sermon, should I want to revisit this sermon] , then use Proclaim to do step #9. This also applies because there is still MUCH ART in Proclaim that is not available in Sermon Document Find Media:Logos Media.

https://community.logos.com/discussion/comment/1182878#Comment_1182878

Thank you to everyone who helped provide documentation regarding these issues. It was very helpful for us as a development team to reproduce the issue and determine what is going on.

Essentially what is taking place is that certain slide types are getting swapped over to a content slide and it’s not transferring over the data from the header/subheader slide. We absolutely recognize that both on the desktop app as well as the web app, this is currently not a good user experience and we’re looking at ways to improve this process in the future.

I don't have any immediate fix for this, but it will be continued to be discussed so that we can improve the overall experience with slides. In the meantime, I apologize for the inconvenience.

https://community.logos.com/discussion/comment/1182990#Comment_1182990

Austin, thanks for the update.

Keith

Gregory Lawhorn

https://community.logos.com/discussion/comment/1182990#Comment_1182990

we’re looking at ways to improve this process in the future

While you're looking for ways to improve it, could you allow Logos and Proclaim to work from the same pool of slides, backgrounds, templates, etc?

David Thomas

https://community.logos.com/discussion/comment/1183020#Comment_1183020

While you're looking for ways to improve it, could you allow Logos and Proclaim to work from the same pool of slides, backgrounds, templates, etc?

[Y][Y][Y][Y][Y][Y][Y][Y][Y][Y][Y][Y][Y][Y][Y]

https://community.logos.com/discussion/comment/1183020#Comment_1183020

This has been officially noted. [Y]

Shaun Hart

https://community.logos.com/discussion/comment/1183063#Comment_1183063

Any update on resolving this issue? I paid for the Logos 9 upgrade in large part because I was assured I could use my own backgrounds in this version.

Larry Davies

https://community.logos.com/discussion/comment/1190902#Comment_1190902

It still doesn't seem like anyone has replied to this issue. I would greatly appreciate hearing if this issue is fixed. I have version 9.11 SR-1, and it doesn't seem to be resolved in that version.

https://community.logos.com/discussion/comment/1196569#Comment_1196569

As an update, there's not a fix yet. However, we recently just allocated some additional employee resources towards improving the Media tool and are already in the process of mapping out the process to fix the most asked about things. Within this will be more flexibility in how using your own slides will work, as well as a much better experience when trying to apply your own background to all slides.

So unfortunately, there's not a resolution to this exact issue yet, but I can assure you that a greater level of attention will be devoted to this area beginning even this month.