Atlas not working on the Desktop app, works fine online.
Over the last few dozen times, I tried to load atlas, it always says
"We couldn’t connect to the internet. Please check your connection and reopen Atlas."
I have logos 9 for Catalina. The desktop atlas is not working. Neither is the media tool.
Then I thought of trying the web version, and it works flawlessly. So here, it can't be a server overload problem, can it? I have a fast pipe, and have no trouble streaming video from your servers, downloading mobile ed courses, etc. But the atlas and media tools don't work from the Desktop app.
Could this be an improperly configured server issue or client bug on your side? Please don't response with "servers are very busy", they can't be busy non-stop for a month, which is how long I've been trying and failing to use atlas on the Desktop. My logos configuration allows internet, and I have no firewalls blocking outbound connections to logos.
Here is a screenshot of the atlas working from the online app and while the desktop app says it's offline:
Comments
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I've been looking more at this, and I suspect the issue is some kind of authentication or token expiration. I restarted logos and was able to use both the media and the atlas. It would be nice if this could be confirmed (e.g. auth failure) somewhere in the logs, but I have no idea if this is logged or where logos keeps logs)
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This happens frequently for me using a Mac. It has been like this for years. Surprised that FL has not squashed this bug.
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I've also had this problem (also Mac user) for years.
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