Android v. 9.2.0 - Possible Bug, Adding/Editing Notes Extremely Slow?

Kelly Marchewa
Kelly Marchewa Member Posts: 1
edited November 21 in English Forum

Hello all,

I am running the version 9.2.0 (Build 902000261) of the Android app. I have an Android 7.0 device. I am not sure if it is a bug on this version (when paired with my version of Android) or what, but the Notes editor is extremely unresponsive. Every keystroke is met with a significant delay which unfortunately makes adding or editing notes nearly impossible. I have had this app for quite a long time (well over a year), used the Notes feature regularly, and never had this issue which makes me think it might have come with the most recent update, but obviously this is just a guess. 

Anyone else having the issue or any suggestions?

Thanks and amazing app by the way!

Tagged:

Comments

  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Logos Employee Posts: 1,134

    I am sorry to hear that you have been having this difficulty , Kelly.

    Please send us your logs.  Please do the following:

    1. Open the app.
    2. Tap the Menu icon (has three horizontal lines).
    3. Tap Help.
    4. Press "Report a Problem"
    5. A pre-addressed email will open with a log file attached automatically. Please include a brief description of the problem that you have been having.  Press "Send" to send your report.

    We can then look into this further , once we have received your reply.

  • Martin Denham (Faithlife)
    Martin Denham (Faithlife) Member, Logos Employee Posts: 42
    https://community.logos.com/discussion/comment/1149789#Comment_1149789

    We have managed to reproduce this issue and plan to release a fix.

Categories