Note and Bible Highlights
Anyone else having problems with disappearing notes and Bible highlights? As soon as my Logos updated they disappeared!
Danny
Comments
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Danny Jenkins said:
Anyone else having problems with disappearing notes and Bible highlights? As soon as my Logos updated they disappeared!
Danny
I have not had this issue. A couple of things before we try more triage and troubleshooting:
1. Restart your device to see if that fixes the issue.
2. Do your notes/highlights appear on the web app at app.logos.com
Let us know how it goes!
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I tried what you said, and neither worked. I found about twenty of my notes, that I made back in January, but the rest are totally missing. The same for my Bible highlights. Thanks for you help.
Danny
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Danny Jenkins said:
I tried what you said, and neither worked. I found about twenty of my notes, that I made back in January, but the rest are totally missing. The same for my Bible highlights. Thanks for you help.
Danny
Ok, does anything show up in your Notes Trash?
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I checked and no. I had study in the morning, and made a few notes, and when the new update of Logos install, I had to restart logos, and when I did, everything disappeared.
Danny
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Danny Jenkins said:
I checked and no. I had study in the morning, and made a few notes, and when the new update of Logos install, I had to restart logos, and when I did, everything disappeared.
Danny
I would reach out to support then. support@faithlife.com
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Danny Jenkins said:
and when I did, everything disappeared.
Do you mean that the notes and highlights are not shown in the Notes Tool or that they are not visible in your resources?
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They are no where to be found. I spend the last two months putting copying my notes from WS to Logos, and now I have to start over again. I never had this problem using WS.
Thanks for your replies
Danny
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Hi Danny
I am so sorry to hear of this problem
Like David I would recommend contacting Faithlife support.
Graham
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