Update Error

David Soemarko
David Soemarko Member Posts: 8
edited November 21 in English Forum

When I started Logos today, it tried to update, but I got a message saying "The installation of Logos Bible Software" did not succeed. No details were given. I tried 3 times but it gave me the same message. I don't what I should do. 

Currently the software shows that I am using 9.3.0.0040. I am using Windows 10.

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Comments

  • Kevin A
    Kevin A Member Posts: 1,038 ✭✭

    Hi David, welcome to the forum.

    There is a support document for this error, hopefully this will help you first, but if not post back and perhaps others will have a few ideas.

  • David Soemarko
    David Soemarko Member Posts: 8
    https://community.logos.com/discussion/comment/1160135#Comment_1160135

    Hi Kevin, thanks for your reply.

    I checked the support document. Tried the reboot but got the same problem, so I tried to run the installer (solution 2). In my case it is called logos-x64.msi. 

    When I ran it I got this message: "The installer has encountered an enexpected error installing this package. This may indicate a problem with this package. The error code is 2503."

    And after I hit "ok" on that message, I got "Logos Bible Software Setup ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup again...."

  • Dave Hooton
    Dave Hooton MVP Posts: 35,682
    https://community.logos.com/discussion/comment/1160222#Comment_1160222

    David,

    Customer Service should be able to assist you with this.

    Dave
    ===

    Windows 11 & Android 13

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