Faithlife - please respond: Library issue.

I have seen this problem too, I never reported it; I thought it was something weird on my system (I am on Verbum 9.4 Mac).

It seems to happen when clicking on the resource "hides" the library pane, when another resource opens up in that same area. Click back to the Library, and the cursor is off about 3 titles.

Help?

Details are important. Which specific version of the app? Which specific operating system? What other details can you provide? Are you in full screen mode?

There is no crash, so logs won't help.

Logs describe in detail what happens step by step. They are not just for crashes. The only way for FL to figure out what is going on is to use logs.

Faithlife - please respond

The forums are not a primary means for communication with FL. The forums are primarily "crowd sourced" support from fellow users.

https://community.logos.com/discussion/comment/1162227#Comment_1162227

It seems to happen when clicking on the resource "hides" the library pane, when another resource opens up in that same area.

Do you have the library panel docked?

I am running Logos 9.4 on a MacBook Air (M1) running macOS 11.2.3. I cannot reproduce this issue. I tried a floating panel, docked panel, and the menu dropdown panel.

https://community.logos.com/discussion/comment/1162234#Comment_1162234

My computer is a iMac, late 2019. Running Big Sur

I am on Logos 9.4 but the issue existed long before this.

It is most common when I open the library in its own tab, filling the screen.

I tried opening as a floating window and cannot reproduce the issue there. I guess that will be my workaround for now.

DMB

https://community.logos.com/discussion/comment/1162246#Comment_1162246

Well, if the problem is anything like the mobile app (completely missing the correct highlighting line), I'd bet it's in the font-sizing/percentaging. Not as a work-around, but detective-ing, does playing with the tool vs resource font-sizing do anything?

https://community.logos.com/discussion/comment/1162246#Comment_1162246

This is a screenshot of it in a full tab. You can see that Logos has highlighted "Hebrews to Revelation." But I am actually hovering over the title before it, "Matthew, Mark, Luke..."

Sometimes it is 1 title off, sometimes it is 2 or 3. I've never noticed it being more than 3.

https://community.logos.com/discussion/comment/1162246#Comment_1162246

It is most common when I open the library in its own tab, filling the screen.

I am still unable to replicate.

Lets see what other users have for a computer system. Perhaps it is isolated to one particular video card.

Joe McCune (Faithlife)

When in the library, as I am hovering over titles, there is no problem.

But if I open a title, and then go back to the library, hovering and selecting is all messed up.

If I hover over a title, it actually highlights one 2-3 titles away, usually below the one I want.

If I click to open, it opens the one it had highlighted, and not the one I wanted.

The only way to fix it is to close the library and open it again.

Hi Jerry,

I am sorry to hear that you have been having this problem.

I would like you to encourage you to phone Customer Support at 1-800-875-646 while you are in front of your computer, so that we can troubleshoot this problem and see how we can help you with it.

https://community.logos.com/discussion/comment/1162261#Comment_1162261

Thanks to everyone. I have heard of others having this glitch, which can be quite annoying when you are trying to hide a bunch of resources you won't use.

I called in and had a great rep. Here is what he asked me to do, and said it sometimes works for other problems:

Close the program completely. Hold down the Command button on the keyboard (alt on Windows). Keep it held down and it will bring up the sign-in page before opening the program.

Go ahead and sign in. I don't know why that worked, but it did!

Hope it helps someone else.

https://community.logos.com/discussion/comment/1162227#Comment_1162227

I have seen this problem too, I never reported it; I thought it was something weird on my system (I am on Verbum 9.4 Mac).

It seems to happen when clicking on the resource "hides" the library pane, when another resource opens up in that same area. Click back to the Library, and the cursor is off about 3 titles.

Pater, see the solution above. It worked!

https://community.logos.com/discussion/comment/1162321#Comment_1162321

Ah sadly, did not work for me (Verbum, 9.4, Mac). Here is a link to my dropbox of a short video showing the scrolling. I opened the library into a pane, clicked to open one resource. Then I clicked to open another resource, which opened in the same area as the Library. When I clicked back, you see how the cursor acts.

https://www.dropbox.com/s/l1yee3g7pj3eo3v/IMG_8599.mp4?dl=0

https://community.logos.com/discussion/comment/1162343#Comment_1162343

Ah sadly, did not work for me (Verbum, 9.4, Mac). Here is a link to my dropbox of a short video showing the scrolling. I opened the library into a pane, clicked to open one resource. Then I clicked to open another resource, which opened in the same area as the Library. When I clicked back, you see how the cursor acts.

https://www.dropbox.com/s/l1yee3g7pj3eo3v/IMG_8599.mp4?dl=0

Same, Pater. Sadly, after I posted my solution above, it started doing it again.

https://community.logos.com/discussion/comment/1162343#Comment_1162343

Ah sadly, did not work for me

what computer?

https://community.logos.com/discussion/comment/1162371#Comment_1162371

what computer?

I said in the reply and in my original post here it is a Mac, did you need more info? MacBook Pro 2019. What else do you want to know?

https://community.logos.com/discussion/comment/1162413#Comment_1162413

did you need more info

Yes. As I explained earlier it could have been a hardware specific issue. When troubleshooting, the details are important. However, you are not on a similar computer to the original post, so that excludes an easier explanation. At this point, FL getting logs is crucial.

Gregory Lawhorn

https://community.logos.com/discussion/comment/1162414#Comment_1162414

Try changing the text size for the pane. I've experienced the same symptom, and fixed it every time by toggling the text size to anything else, and then back to what I desire.

https://community.logos.com/discussion/comment/1162417#Comment_1162417

Try changing the text size for the pane.

My text size for the library was on the third notch, and I have not experienced this issue.

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1162352#Comment_1162352

Same, Pater. Sadly, after I posted my solution above, it started doing it again.

I am sorry to hear this, Jerry. I am sending you an email.