PROBLEM: Enable Hardware Acceleration setting causes problems with videos, Sermon Builder and Edit W
Logos 9.6 Beta 1, Windows 10
When Enable Hardware Acceleration is set to "No",
- No video, only audio
- Sermon Builder and Edit workflow work fine.
Replication:
- Go to any video in: Faithlife Study Bible Videos (FSBV)
- The image will be visible until I click the play icon.
- When I click the play icon the image disappears and the video is not visible but I can hear the sound and the progress bar is moving.
This happens:
- whether the FSBV is docked in a layout panel or alone in a floating panel.
- whether the video is viewed in the FSBV resource or toggled to a full screen.
- with other resources, including:
- Animated High Definition Commentary: Philippians
- Multiple Mobile Ed courses
- DIY Bible Study: Philippians Video
When Enable Hardware Acceleration is set to "Yes"
- Videos work fine.
- Sermon Builder and Edit Workflow open blank.
Replication:
- Right-click on an existing customer workflow and select “Edit”
- Workflow opens but the body of the form is blank.
- Sermon opens but the body of the form is blank.
Other tools and functions may also be affected - I don't know.
System:
HP Pavilion Laptop 15-eg0073cl
Device name LAPTOP-VTGDO9L8
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID C75D8474-F3CA-4E0E-91C9-902598BE03C1
Product ID 00325-96781-81698-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
Integrated Intel® Iris® Xᵉ Graphics
Edition Windows 10 Home
Version 20H2
Installed on 3/23/2021
OS build 19042.985
Experience Windows Feature Experience Pack 120.2212.2020.0
Comments
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For reference, https://support.logos.com/hc/en-us/articles/360052821231-Display-problems-on-11th-gen-Intel-processors-with-Iris-Xe
“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara
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Intel are about to release a driver that should resolve the issue. You can keep track of progress at
https://community.logos.com/forums/t/196185.aspx
and
https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/td-p/1244351
Once released, and if it does indeed fix the problem, you can just re-enable HW acceleration and all should work hopefully.
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Thank you SineNomine and Kevin for the information you provided.
Based on information I gleaned through the resources you linked, it looks like a fix is to be distributed via an update today, June 4. I hope so.
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https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/m-p/1283236#M97290 Ronald said the 9th, and tentative - this will be Intel driver so you will have to download and install it from Intel (https://downloadcenter.intel.com/product/80939/Graphics)
There is a beta driver that was released 26th May which may have the fix in already https://downloadcenter.intel.com/download/30500/Intel-Graphics-BETA-Windows-10-DCH-Drivers if you would like to try that out.
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Thanks Kevin.
Today's Feature update to Windows 10, version 21H1 from Microsoft did not have the fix.
I'll check out the links you provided and see which direction I'll go. I may not get back to this until next week, so I may wait for the tentative June 9th and try that solution when it is released.
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I installed the driver below from https://downloadcenter.intel.com/product/80939/Graphics and it fixed the problem.
Steps:
- Download and run driver update
- Launch Logos
- Change "Enable Hardware Acceleration" (EHA) to "Yes"
- Close Logos
- Restart Logos
I am now able to edit Workflows AND view m.ED courses including videos (while before I could only edit Workflows with EHA set to off and view videos with EHA set to on).
The posts at https://community.logos.com/forums/p/196185/1170424.aspx#1170424 were also helpful.
=== Driver:
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This problem went away when I upgraded to Windows 11.
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