11 Gen Intel Processor (BEWARE)

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This post has 74 Replies | 8 Followers

Posts 26
Mickey Little | Forum Activity | Replied: Tue, May 25 2021 7:20 AM

Quick question. I have run the following to disable hardware acceleration so do I need to reenable it before the update on June 9 or not worry about it?

reg add HKCU\SOFTWARE\Microsoft\Avalon.Graphics /v DisableHWAcceleration /t REG_DWORD /d 1

 

From <https://community.logos.com/forums/t/196185.aspx>

 

Posts 26714
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, May 25 2021 6:02 PM

No. This hardware feature was part of Logos 9.4 and will continue in Logos 9.5 for Windows users.

Dave
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Windows 10 & Android 8

Posts 26
Mickey Little | Forum Activity | Replied: Wed, May 26 2021 3:40 AM

Thanks Dave but I'm wondering if I need to go back to my default setting before the Windows driver update on 6/4 that should correct things for us on the 11th Generation processors? Right now I have hardware acceleration disabled and that is not the default. Do I need to re-enable it before I do the Windows update?

Posts 26714
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, May 26 2021 6:50 PM

Mickey Little:
I'm wondering if I need to go back to my default setting before the Windows driver update on 6/4 that should correct things for us on the 11th Generation processors

If the Windows driver update will fix the issue on June 4, you should change Enable Hardware Accelaration to YES (in Tools > Program Settings) after the update. A restart of Logos may be required.

Dave
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Windows 10 & Android 8

Posts 316
danwdoo | Forum Activity | Replied: Wed, May 26 2021 10:20 PM

Since Logos now has code that looks for this processor generation and disables this feature if it is found, I wonder if this will work or will Logos set it back? Does Logos check this at every run or just install? Would be nice to hear if this is the case and if a Logos update will be needed to change this permanently once the intel fix is in place.

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Dave Hooton | Forum Activity | Replied: Fri, May 28 2021 4:57 PM

danwdoo:
Does Logos check this at every run or just install?

Once set it will be checked after a restart, like all other settings/preferences. You can change this setting from NO to YES as in my previous post, and Faithlife can decide when/if to remove it.

Dave
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Windows 10 & Android 8

Posts 9104
LogosEmployee

Intel has posted an update: https://www.intel.com/content/www/us/en/support/articles/000058136/graphics/graphics-for-11th-generation-intel-processors.html 

Posts 1276
Sean | Forum Activity | Replied: Thu, Jun 17 2021 3:03 AM

It looks like I will soon, finally, be getting a new laptop with an SSD (yay!) All the models I'm looking at seem to have Intel 11th generation processors. I'm sorry to do this, but can someone ELI5 this issue, what I need to do and look out for? I can't go through the whole thread.

Thanks in advance!

Posts 9104
LogosEmployee

Sean:
what I need to do

Once you get the laptop, install the latest stable drivers from this page: https://downloadcenter.intel.com/product/80939/Graphics 

Posts 4
Randy Clark | Forum Activity | Replied: Sun, Jun 20 2021 6:16 AM

I have a new HP Envy x360 with an 11th gen i7, Intel Iris Xe graphics. 

My only problem (as far as I know) is that I can't get any videos to play. Logos Quickstart Training, Mobile Ed Training, etc. are not playing any video although audio is working fine.

If anyone can help me with this it would sure be appreciated. I've recently spent a good deal of money on new Mobile Ed courses and this is frustrating.

Also I'm not much of a tech guy so please keep responses in language I can comprehend.

Thank You.

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Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Jun 20 2021 5:30 PM

Randy Clark:

I have a new HP Envy x360 with an 11th gen i7, Intel Iris Xe graphics. 

My only problem (as far as I know) is that I can't get any videos to play.

Did you download the latest stable graphics driver as per Bradley's last post?

What is the setting for Enable Hardware Accelaration in Tools > Program Settings? Does it make a difference if you switch from NO to YES (or vice-versa)?

Dave
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Windows 10 & Android 8

Posts 878
Tim Hensler | Forum Activity | Replied: Tue, Jun 22 2021 4:08 AM

I solved this problem as described in my post HEREhttps://community.logos.com/forums/p/201230/1171423.aspx#1171423

Thank you Bradley and fellow Logos users.

Posts 4
Randy Clark | Forum Activity | Replied: Tue, Jun 22 2021 9:28 AM

Ok, so I've installed graphics drivers and switched Enable Hardware Acceleration from No to YES and back, restarted my computer, restarted Logos, done pretty much everything I can think of, and still no video playback.

I don't know what else I can do. I'm lost.

Posts 26714
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Jun 22 2021 5:35 PM

Randy Clark:
Ok, so I've installed graphics drivers and switched Enable Hardware Acceleration from No to YES

Did you try the BETA Windows® 10 DCH Drivers as per Tim's post above?

Dave
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Windows 10 & Android 8

Posts 4
Randy Clark | Forum Activity | Replied: Yesterday 7:04 AM

I installed the BETA Windows® 10 DCH Drivers yesterday and tried it again this morning. Restarted everything and still no-go with the videos.

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