BUG! Logos hangs or crashes after printing/exporting from a book

Benson
Benson Member Posts: 7
edited November 21 in English Forum

I encounter this situation numerous times. It is happens with a book Biblical Greek Made Simple by H. Daniel Zacharias.

After accessing the "Print/Export" function, regardless of whether I actually print or export anything, the program will stall when I scroll to the exercises sections of the book. It doesn't matter what I was trying to print or export. After selecting "Print/Export" and closing it, as soon as I scroll to the exercises section, it stalls and I have to restart the program. If I try to print/export again, the program shuts down on its own.







This has happened to at least one of my students. We use Mac.






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  • MJ. Smith
    MJ. Smith MVP Posts: 53,142

    bump 6 in hopes it will get an appropriate response

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Dave Hooton
    Dave Hooton MVP Posts: 35,682

    Welcome Benson,

    It is happens with a book Biblical Greek Made Simple by H. Daniel Zacharias.

    After accessing the "Print/Export" function, regardless of whether I actually print or export anything, the program will stall when I scroll to the exercises sections of the book.

    It does not happen in Windows, so we need some logs.

    One suggestion is to right-click the resource in Library and select "Remove from this device". Restart Logos and then click "Download" in the right-click menu. This should give you a new file for the resource.

    Dave
    ===

    Windows 11 & Android 13

  • Benson
    Benson Member Posts: 7
    https://community.logos.com/discussion/comment/1175336#Comment_1175336

    Hi Dave,

    Thanks for suggesting to remove and re-download. I tried that. It did not solve the problem. 

    I also realise Windows users do not face this issue. Seems to be unique to macOS

    How do I send you logs?

  • Philana R. Crouch
    Philana R. Crouch Member, Logos Employee Posts: 4,597

    I encounter this situation numerous times. It is happens with a book Biblical Greek Made Simple by H. Daniel Zacharias.

    After accessing the "Print/Export" function, regardless of whether I actually print or export anything, the program will stall when I scroll to the exercises sections of the book. It doesn't matter what I was trying to print or export. After selecting "Print/Export" and closing it, as soon as I scroll to the exercises section, it stalls and I have to restart the program. If I try to print/export again, the program shuts down on its own.

    This has happened to at least one of my students. We use Mac.

    Hi Benson,

    I've filed a bug report for this.

    How to Enable and Submit Log Files

  • Benson
    Benson Member Posts: 7
    https://community.logos.com/discussion/comment/1175383#Comment_1175383

    Thank you. 

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