Today I received an email from Lexham Press about a free update to "Church Leadership and Strategy, For the Care of Souls by Harold L. Senkbeil and Lucas V. Woodford (Harold L. Senkbeil and Lucas V. Woodford, Church Leadership and Strategy: For the Care of Souls, vol. 1, Lexham Ministry Guides (Bellingham, WA: Lexham Press, 2019)
They wrote to me and said:
We've come out with a new edition of Church Leadership and Strategy: For the Care of Souls, now called Pastoral Leadership: For the Care of Souls, available in Logos as part of our Lexham Ministry Guides series. Because you own the first edition of this product, you can get this new edition for free in digital form for a limited time.
To redeem your free copy of this new edition, simply add the Logos edition of the Pastoral Leadership: For the Care of Souls to your cart and the discount will be applied automatically. This offer expires on September 30, 2021.
This is one of the great things about digital media and Faithlife producing its own title through Lexham Press. In the past when Zondervan for example released updates/new editions to "Basics of Biblical Greek" I would go out and purchase (often at full price) a copy of the new edition. Sometimes editions would have only minor changes but when I value the work I was happy to support the author/publisher by purchasing the new edition.
However, I was not able to take advantage of the "free" update as today I also received notification from Faithlife that said:
This is to inform you that your recent pre-order of Pastoral Leadership: For the Care of Souls (Logos Edition) is now ready to be downloaded. Your credit card has been charged. Please print a copy of this invoice for your records.
So my question is what would others do in this situation? Is it right to ask for a credit for a title I could have received for free if I had not pre-ordered? Does one just accept this as one of the risks of preordering a title? I would be interested to know what others think.
Please note I am not asking what it is that Faithlife should/would do in this situation (I think I know the answer). I'm asking what others as a consumer would do.