"We couldn't access the media you're trying to play."

"Please verify that you are not working offline."

I get this message when I've downloaded course videos (specifically Gundry's New Testament Introduction.

I'm not working offline. I have a very fast connection (500+ mbs). I can stream without issue, but I can't play downloaded videos. The videos have completely downloaded; there is no "Cancel Download" option, but there is a "Delete Downloaded Media" option.

I'd really like to have these downloaded, since I'm not always in a place with decent internet.

I'm using a Mac; where can I find them stored on my computer? I've looked in the Logos4 folder in my library, but I can't find the videos in the Resources folder.

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Gregory Lawhorn

I answered my own question. I used the Log to see where the videos were being downloaded. They are .mov files, but not with a .mov filename. I duplicated the files one at a time, changed the suffix to .mov, which made them openable by Quicktime Player. I then renamed the .mov files with the appropriate name for the course, and moved them into a different folder. Not what Logos intended, I know, but the only fix I can find.

JT (alabama24)

I've looked in the Logos4 folder in my library, but I can't find the videos in the Resources folder.

I can't find them either, and a google search wasn't productive. In the meantime: Which specific version of Logos are you running? Which version of macOS?

Dave Hooton

https://community.logos.com/discussion/comment/1176047#Comment_1176047

I can't find them either,

They are in the WebCache folder of Logos4 (Mac) with random names and file types. Actual file type is mp4 on Windows, but I can understand they would be mov on Mac.

Gregory Lawhorn

https://community.logos.com/discussion/comment/1176047#Comment_1176047

I've looked in the Logos4 folder in my library, but I can't find the videos in the Resources folder.

I can't find them either, and a google search wasn't productive. In the meantime: Which specific version of Logos are you running? Which version of macOS?

You'll find them in Library/Application Support/Logos4/Data/Weird_Folder_Name/WebCache. They will have strange, random names, as well as seemingly random file suffix. The videos I wanted are about 25-30 minutes, and the file sizes were between 700mb and 1gb. To see if you are looking at a movie file, duplicate one of the files in the web cache folder, and then change the suffix to .mov. If it's a movie file you'll be able to open it in Quicktime, or preview it by pressing the spacebar.

I'm running Logos 9.7.0.17 (the beta), and MacOS Monterey, 12.0 Beta (21A5284e)

Robert M. Warren

Just as an aside, what's with software dialog boxes beginning with "We couldn't..."? Word and Excel began using this silliness a year or two ago. Who is 'We'? Do the apps have a hamster in their briefcase, or is Sybil now an elderly lady writing error dialogs?

MJ. Smith

https://community.logos.com/discussion/comment/1176099#Comment_1176099

Who is 'We'?

Are you familiar with the concept of emergent properties in biology? Do you remember HAL in the movie 2001? (trivia: the role of HAL was played by a CDC machine). ... I suspect the answer to your question can be worked out with a standard artificial intelligence algorithm.[8-|]

Simon’s Brother

https://community.logos.com/discussion/comment/1176099#Comment_1176099

ho is 'We'? Do the apps have a hamster in their briefcase, or is Sybil now an elderly lady writing error dialogs?

Is it the royal "We" referencing one hamster or is there 3, 7, 12, 40, 70, 144, 1260, 1290, 1335 or some other numbers of hamsters in their briefcase ?

Gregory Lawhorn

https://community.logos.com/discussion/comment/1176101#Comment_1176101

Who is 'We'?

Are you familiar with the concept of emergent properties in biology? Do you remember HAL in the movie 2001? (trivia: the role of HAL was played by a CDC machine). ... I suspect the answer to your question can be worked out with a standard artificial intelligence algorithm.

I supposed "we" is better than a soft, sinister, "I'm sorry, I can't do that, Greg …"