Sync trouble with Logos 9.7
I noticed the other day that my resource prioritization wasn't syncing to my mobile versions of logos. When I went back to investigate the source of the problem, I noticed the red "!" in the sync arrows. I'm not sure if htis is related, but the home tab is blank in the desktop app. The desktop is connected to the internet, and is Logos is able to download resources. I'm running version 9.7.0.25 on an intel Mac Mini running MacOS 11.2.3 (Big Sur). I've attached the logs if that helps. Any help/suggestions would be appreciated.
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Hi Chad - and welcome to the forums.
Sorry to see you are having problems.
Your log file shows multiple sync errors - such as:
2021-08-27 09:55:21.6361 ERROR 18 ApplicationUtility | Exception while syncing client: MobileResourceSyncItem ~SyncClientException: Connect returned forbidden for SyncItem type Logos.Documents.Contracts.MobileResources.V2.MobileResourceSyncItem.
These are occurring for multiple (all) sync elements and will be what is preventing syncing to mobile (as the desktop is not syncing properly to the cloud)
I'm not familiar with this particular sync error - hopefully someone else will be able to comment / advise further
Graham
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Thanks Graham for taking a look at the logs.
I tried a full uninstall and clean up, then reinstall, hoping that would clean out any offending preferences or corrupt files, but no dice. I also forwarded ports 49980, 50027, and 50029 on my router after reading a forum post that specified those ports as the ones used by Logos, but that didn’t seem to make a difference either.
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Chad said:
I also forwarded ports 49980, 50027, and 50029 on my router
Undo this port forwarding as it should not be needed. One indication from the logs is that the web service is unavailable i.e. a Faithlife issue in your region. If sync is still failing check that your internet connection is working.
Dave
===Windows 11 & Android 13
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Thank you Dave
I closed the ports, and the internet connection seems to be working normally. If it is a Faithlife server side issue, it’s persistent. There’s also the possibility that the problem is due to some obscure setting on my ATT Uverse router.
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Chad said:
If it is a Faithlife server side issue, it’s persistent
You can check server Sync status at https://status.faithlife.com/ (expand Logos Bible Software).
Chad said:There’s also the possibility that the problem is due to some obscure setting on my ATT Uverse router.
A well-behaved router should not be blocking ports unless the transmission is unsolicited (with some well-known exceptions).
I suggest you contact Customer Service and let them access your machine.
Dave
===Windows 11 & Android 13
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Hello,
I've exactly the same issue. Since a few days, I've always the red ! in the middle of the synch arrows. Don't know if it is an issue on Faithlife server, but I've checked by my side and everything is ok.
Seems to be a bug in the latest version
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Hi Claude
Claude Guex said:I've exactly the same issue. Since a few days, I've always the red ! in the middle of the synch arrows. Don't know if it is an issue on Faithlife server, but I've checked by my side and everything is ok.
Sorry to hear about this - but the reasons you are seeing this might be totally different.
I suggest you start a new thread, explain what you are seeing and post diagnostic logs. Details of this are at https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files
Graham
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Thanks for your answer. But finally it is working again after a very strange behavior...
I had the red "!" since 2 weeks and tried everything without success (restarting, relogging, checking I have no proxy, ...).
But today, I've activated the logs in logos (with the "ctrl" button at the start of the SW), log in with my account and I got a ... full empty page inside the SW, unable to synch or to do other things.
Then I've unlogged myself and, surprise, by relogging after, I've no more the red "!" and no more synch issues ...
I don't understand what was the issue, but as it is working now, I'm fine ...
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Claude Guex said:
I don't understand what was the issue, but as it is working now, I'm fine ...
I'm glad its working now - please post back if you get further problems.
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