Lemma in Passage

Clint Cozier
Clint Cozier Member Posts: 396 ✭✭
edited November 2024 in English Forum

The Lemma in Passage section of my Word Study is no longer populating. How do I go back to seeing a list of resources?

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Comments

  • Andrew Batishko
    Andrew Batishko Member, Administrator, Community Manager, Logos Employee Posts: 5,409

    You do not have a license for the Lemma in Passage feature. Below the Product Details on this page you can find a list of packages that include that feature.

    Andrew Batishko | Logos software developer

  • Clint Cozier
    Clint Cozier Member Posts: 396 ✭✭
    https://community.logos.com/discussion/comment/1178796#Comment_1178796

    Andrew,

    Boy do I have a passionate disagreement with Customer Service on this. The only thing I wanted when Logos 9 was released was the feature set, and the fifth point of my upgrade invoice says that I'm purchasing "Logos 9 Full Feature Upgrade" which includes "all other Logos 9 features," but I guess doesn't mean the full feature set. If I've not had it for almost a year and am just asking about it now, I doubt I need it.

  • MJ. Smith
    MJ. Smith MVP Posts: 53,802
    https://community.logos.com/discussion/comment/1178808#Comment_1178808

    Clint Cozier said:

    the fifth point of my upgrade invoice says that I'm purchasing "Logos 9 Full Feature Upgrade"

    Call the customer service staff pronto. The page Andrew refers to states that it is in the Logos 9 Full Feature upgrade ... something is wrong.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Clint Cozier
    Clint Cozier Member Posts: 396 ✭✭
    https://community.logos.com/discussion/comment/1178814#Comment_1178814

    I called them, and they reiterated what Andrew is saying....I don't have a license to the full feature set.....only my sales invoice says I do. I felt like they were accusing me of something untoward. Like I said....if I've not had it since the rollout of Logos 9 and I'm just asking about it now, it must not be all that important.

  • Phil Gons (Logos)
    Phil Gons (Logos) Administrator, Logos Employee Posts: 3,799
    https://community.logos.com/discussion/comment/1178819#Comment_1178819

    Clint Cozier said:

    I called them, and they reiterated what Andrew is saying....I don't have a license to the full feature set.....only my sales invoice says I do. I felt like they were accusing me of something untoward. Like I said....if I've not had it since the rollout of Logos 9 and I'm just asking about it now, it must not be all that important.

    Clint, I'm sorry for the frustrating situation. If you email me (phil@faithlife.com) your invoice, I'll make sure you're taken care of.

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