Printing Sermon with Highlights in Verse Causes Crash
In the Sermon Editor, I have added a verse (in this case, Daniel 3:29). I clicked the "Edit text" button so that I could mark the text. I added a highlight to the specific part of the text I wanted to draw attention to.
Here's a screen shot:
(Let me add this. My manuscripts are long, usually around 4,000 words. And I've noticed other issues in other documents the longer sermon document become.)
But this bug was repeatable for me.
Printing. Here's what would happen. I clicked "Publish" | "Print/Export". Then I selected my printer (which happens to be an HP OfficeJet Pro 8740). And clicked "Print." I made no other selection changes in the module window. Logos crashed. This occurred every time I attempted it.
Exporting to PDF. Same steps as the last paragraph except I would select Adobe PDF as the printer and click print. In this case, Logos wouldn't crash. But the PDF would cut off at the line in which the Scripture highlight appeared. Here is how the PDF looked when exported (which is actually what tipped me off to look at the highlight in the scripture).
This PDF should be about 22 pages long, but it stops at page 11.
Now, if I remove the verse and add the same verse again to my text and make no highlights in the verse, I am able to both Print to my printer and Export to PDF with no problems.
Logos version:
Operating System:
Edition Windows 10 Pro
Version 21H1
Installed on 1/7/2021
OS build 19043.1165
Experience Windows Feature Experience Pack 120.2212.3530.0
Comments
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Edward Barclay said:
Printing. Here's what would happen. I clicked "Publish" | "Print/Export". Then I selected my printer (which happens to be an HP OfficeJet Pro 8740). And clicked "Print." I made no other selection changes in the module window. Logos crashed. This occurred every time I attempted it.
I can't reproduce this following the steps you outline - admittedly with a much smaller sermon document
Please ensure diagnistic logging is enabled, try to print the sermon with the highlighted text and upload logs after the crash (and before restarting Logos)
Details on diagnostic logging are at https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files
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In following those steps, I wasn't able to reproduce the crash (perhaps since I removed the original verse in my own testing that caused the crash). However, the PDF still cuts off at the exact same position.
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Edward
There is no indication of a problem in the logs. Have you another long sermon that cuts off at the same position?
Dave
===Windows 11 & Android 13
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