Installation Partial Download Others Won't Download

I had to reinstall my copy of Logos 9 on my Windows laptop running the latest Windows 10.

I instructed installation to download everything. It went through a typical process and finished opening the program and eventually finished indexing.

Now, I have 2,207 books not downloaded (seen in Library with the "Not on this Device" filter enabled.

I let it run for a few hours and no progress. Attached are logs.3731.KevinPurcellLogs.zip

Find more posts tagged with

Comments

Dave Hooton

Now, I have 2,207 books not downloaded (seen in Library with the "Not on this Device" filter enabled.

Select all the filtered resources, right-click one and select Download.

Kevin A. Purcell

https://community.logos.com/discussion/comment/1179655#Comment_1179655

Yeah. That's not working. Should have said I already tried it. The little circles are turning as if they are downloading.

Kevin A. Purcell

https://community.logos.com/discussion/comment/1179658#Comment_1179658

I guess tech support is scaled way back. I just called because I really need to get this fixed so I can use my computer in the AM. That was a waste. I was told to make sure Download New Resources is on, User Internet is on and Automatically Start Downloads is on. Yep. Always has been. Next step is to leave it overnight and if that doesn't work call back tomorrow.

I asked What if that happens. What's next? Talk to tech support, which is what I thought I was talking to. But they aren't there anymore. I thought they used to be there till 9PM. I haven't called in probably over a decade so it could have changed a long time ago. But there used to be a little bug on the right side of the page saying they were available.

Interestingly I could have talked to a sales person. Not a good experience. Logos is just like every other big company.

MJ. Smith

https://community.logos.com/discussion/comment/1179668#Comment_1179668

Unfortunately your zipped file had nothing in it when I downloaded it ...so it is hard to guess what the problem is.

Kevin A. Purcell

https://community.logos.com/discussion/comment/1179679#Comment_1179679

That's strange. Seemed like they were properly zipped. Here's a new set.5710.KevinPurcellLogosLogs.zip

Andrew Batishko

https://community.logos.com/discussion/comment/1179700#Comment_1179700

I recommend deleting or renaming the following folders:

C:\Users\kevin\AppData\Local\Logos\Data\0ftt5e1n.r2i\UpdateManager\
C:\Users\kevin\AppData\Local\Logos\Data\0ftt5e1n.r2i\CloudResourceManager\

These will get recreated when the application starts up again.

Kevin A. Purcell

https://community.logos.com/discussion/comment/1179703#Comment_1179703

That did something because now there's a blue circle that when clicked says, "Downloading XX of Updates". Could be a coincidence, but I hope not. Up to 23% on a slow connection.

Thanks for the tip!!

Kevin A. Purcell

https://community.logos.com/discussion/comment/1179704#Comment_1179704

Nope. Installed all the "updates" but still shows the same 2,205 not on this device.

Andrew Batishko

https://community.logos.com/discussion/comment/1179705#Comment_1179705

They may not have been automatically marked to download, so you may need to use Dave's suggestion to force them all to download. If that doesn't get things going, then repeat the process (delete the folders and explicitly request everything be downloaded), but upload the log files from that attempt.

Kevin A. Purcell

https://community.logos.com/discussion/comment/1179707#Comment_1179707

Finally got everything installed? Indexing now.

Thanks for the help.

Kevin A. Purcell

https://community.logos.com/discussion/comment/1179668#Comment_1179668

I guess tech support is scaled way back. I just called because I really need to get this fixed so I can use my computer in the AM. That was a waste. I was told to make sure Download New Resources is on, User Internet is on and Automatically Start Downloads is on. Yep. Always has been. Next step is to leave it overnight and if that doesn't work call back tomorrow.

I asked What if that happens. What's next? Talk to tech support, which is what I thought I was talking to. But they aren't there anymore. I thought they used to be there till 9PM. I haven't called in probably over a decade so it could have changed a long time ago. But there used to be a little bug on the right side of the page saying they were available.

Interestingly I could have talked to a sales person. Not a good experience. Logos is just like every other big company.

I'm quoting myself here and responding to correct something here. Despite my frustration the night I wrote this, the next day support was very good. They called me up and since I was driving at the time scheduled a call for later in the day when I could talk. Faithlife personnel came here and answered my issue. Thanks Andrew.

Andrew Batishko

https://community.logos.com/discussion/comment/1179777#Comment_1179777

You are welcome, Kevin. I'm happy to help. I'm sorry this installation experience wasn't smoother for you.