Videos not playing in Logos Desktop App

I'm working though Craig Keener's NT385 Book Study: Revelation.

Problem: Videos only play audio, no visual. How can I fix this? I'm using 11th Gen. Intel i5 Intel® Iris® Xe Graphics.

I followed every possible solution in the Troubleshooting Video Problems link (see below) but nothing has worked. When I play a video (thumbnail) the screen is white. When I enlarge it, the screen goes black. Audio continues, but no video.

https://support.logos.com/hc/en-us/articles/360008520751-Troubleshooting-Video-Problems?fbclid=IwAR3PqU4IRpt0VFFfYeCNCwR37tWTwDMR1y3dd5zXyUX5JwMNjSTUTyG_JM8

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Desktop App

Hi Michael, welcome to the forums.

https://community.logos.com/forums/t/202803.aspx has some instructions from me on how to re-enable hardware acceleration from within settings, along with some potential issues.

Please do post back if need further help. [Y]