Sermon Builder and Factbook Freezing

I'm running logos 9 on an M1 Macbook air, and finding that the sermon builder window frequently freezes. I cannot type in it, and there is no flashing cursor. To restore it I can drag the window to another section on the page, and the ability to type restores. It's a pain to keep having to do this.

I'm also having issues with the factbook. If I have an entry open, and then type something in the search bar, and click the arrow to go to that entry, nothing happens. I have to reopen a new factbook to be able to search.

Is anyone else having these issues?

Thanks

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Comments

Austin Bush

Joseph,

I'm sorry this is happening for you. Out of curiosity, can you please answer the following questions while we try to troubleshoot this?

- When this is occurring, do you have your Mac connected to another screen or any other second display?

- On your Mac, what OS version are you on?

- Would you be willing to send us the logs so that we can look further into this? Here are the instructions to do so... https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files (scroll down to the macOS section)

Thank you.

Joseph Bailey

https://community.logos.com/discussion/comment/1183636#Comment_1183636

Hi Austin

Thanks for replying.

It's Big Sur 11.5.1

It happens when connected to a second display, but it also happens when the second display is not connected.

I'll send the logs, no problem.

Thanks

Austin Bush

https://community.logos.com/discussion/comment/1183669#Comment_1183669

Thanks for being willing to send the logs. Will you also do me a favor and send them directly to me? I'll make certain we get the logs attached to the case I have opened to resolve this issue.

austin.bush@faithlife.com

Thank you.