NEW M1 MacBook Pro 16” Logos Crashed every time I open the app.

Brandon Early
Brandon Early Member Posts: 111
edited November 21 in English Forum

Title says it all. I am away from my computer right now. Hoping for a few trouble shooting ideas by the time I get home. My thought is to uninstall and reinstall. Any other option?

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  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,489

    My thought is to uninstall and reinstall

    There are two parts to an installation: The software engine and the data files. When most people say "uninstall," they only refer to the first. However, in most cases that is pointless. 

    Any other option?

    More info may be needed. If so, you should provide logs. However, you can always try loading to a blank layout. Press and hold the option key immediately upon startup. If that doesn't work, grab the logs. See my signature line. 

    macOS, iOS & iPadOS | Logs |  Install

  • Phil Gons (Logos)
    Phil Gons (Logos) Administrator, Logos Employee Posts: 3,805

    Title says it all. I am away from my computer right now. Hoping for a few trouble shooting ideas by the time I get home. My thought is to uninstall and reinstall. Any other option?

    Could you send us logs?

  • Matt Preucil
    Matt Preucil Member, Logos Employee Posts: 67

    Brandon,

    You might look at the following page in case it describes your error and/or helps you resolve your issue with Logos. https://osxdaily.com/2021/11/08/fix-app-crashing-apple-silicon-mac/

    Matt

  • Mike Binks
    Mike Binks MVP Posts: 7,434

    Any other option?

    Brandon - If this is a new computer and a new installation of Logos.

    Then I'll be the one to ask the silly question.  ;-)

    Did you physically drag the Logos icon over the Application icon when you installed the programme?

    tootle pip

    Mike

    How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS

  • Brandon Early
    Brandon Early Member Posts: 111
    https://community.logos.com/discussion/comment/1185454#Comment_1185454

    I did a Migration installation from Time Machine, this may be the winner. 

  • Gregory Lawhorn
    Gregory Lawhorn Member Posts: 982 ✭✭
    https://community.logos.com/discussion/comment/1185492#Comment_1185492

    I did a Migration installation from Time Machine, this may be the winner. 

    That's probably the issue. I always reinstall everything on a new Mac, especially with my own new M1. I migrate data, but reinstall apps. 

  • Peter Rollo
    Peter Rollo Member Posts: 1

    I also had this issue when moving over with the Migration Assistant to my new Macbook Pro. I ran into a few other issues with other applications not loading as well. Starting fresh with a factory reset solved all my issues, including any I had with Logos.

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