Scaling errors

Hi,

when a panel is opened the first time, sometimes(?) the scaling is wrong (red rectangle is made by me to demonstrate the error):

My settings are:

- program scaling 80%

- content scaling 80%

- scaling of this panel: third step

- macos (m1 macbook air)

After rescaling (switching between fourth and third step) everything is working again.

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Philana R. Crouch

Hi Mirko,

I'm having difficulty reproducing this using 9.6 RC 1. Can you describe in order exactly what steps you are taking? What is your OS scaling as well? Is this new to 9.6 or have you been experiencing this earlier?

Thanks,

Philana

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https://community.logos.com/discussion/comment/1172411#Comment_1172411

Hi Philana,

thanks for looking into it.

(Aktualisierungskanal: Update channel)

I checked again this morning:

These are my logos settings:

And the settings for the monitor:

(it's a 4k Monitor, which I set to scale to 1920x1080 to have HiDPI Fonts).

I just tried setting the resolution to 2560x1440 (HiDPI Fonts, too). I didn't see any scaling errors when setting logos scaling to 90 and 100. But as Apple says, that this resolution will impact performance (I don't know if this is a measurable impact or not), I usually don't use this resolution (either 1920 (4k/2) or 3840 (native 4k)). And it just doesn't look quite as good for my taste

FYI:

Maybe the problem is a combination of the os' scaling setting and logos?

Thanks,
Mirko

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https://community.logos.com/discussion/comment/1172476#Comment_1172476

One more thing ( [:D] )

The visible scaling errors only seem to occur in panels from guides and notes (no errors in information, cited by, highlighters etc.). Books never show scaling problems.

Philana R. Crouch

https://community.logos.com/discussion/comment/1172476#Comment_1172476

Mark,

What version of macOS are you running? Also, did you notice this before you starting running 9.6? Have you seen this in 9.5?

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https://community.logos.com/discussion/comment/1172554#Comment_1172554

Currently I'm running macOS Big Sur 11.5 Beta 4 (20G5052c).

It has been a problem with the latest non-beta macOS & Logos as well.

I don't know if it has been a problem before that, as I switch to macOS four weeks ago (before that I used a Win10 in a VirtualBox without problems - and without scaling...).

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https://community.logos.com/discussion/comment/1172622#Comment_1172622

Just for the record, this error still occurs in 9.9.0.0004 (9.9 Beta 1) and macOS Monterey (12 beta). UI and content scaled to 80%. Secondary monitor resolution scaled (native 4k, scaled to 1920x1080 using the system panel, second "option").

Workaround Cmd+'+' and Cmd+'-', e.g. scaling up and down. Then the contents of the panels is correctly "filled".

Philana R. Crouch

https://community.logos.com/discussion/comment/1181689#Comment_1181689

Just for the record, this error still occurs in 9.9.0.0004 (9.9 Beta 1) and macOS Monterey (12 beta). UI and content scaled to 80%. Secondary monitor resolution scaled (native 4k, scaled to 1920x1080 using the system panel, second "option").

Workout Cmd+'+' and Cmd+'-', e.g. scaling up and down. Then the contents of the panels is correctly "filled".

Hi Mirko.

I apologize, I missed seeing your last post. I'll continue to try to reproduce this.

Philana R. Crouch

https://community.logos.com/discussion/comment/1181689#Comment_1181689

Just for the record, this error still occurs in 9.9.0.0004 (9.9 Beta 1) and macOS Monterey (12 beta). UI and content scaled to 80%. Secondary monitor resolution scaled (native 4k, scaled to 1920x1080 using the system panel, second "option").

Workaround Cmd+'+' and Cmd+'-', e.g. scaling up and down. Then the contents of the panels is correctly "filled".

Hi Mirko,

I'm sorry, but I've still not been able to reproduce this bug. Can you confirm if it is still a bug for you? Also is it just that Guide panel or does it happen with other panels too?

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https://community.logos.com/discussion/comment/1188637#Comment_1188637

Yes, the bug is still present.

The panels "Bibelstellen-Assistent" (I think "passage guide" in english) and "Was sagen andere" have this problem, maybe others, too.

Philana R. Crouch

https://community.logos.com/discussion/comment/1188641#Comment_1188641

"Was sagen andere"

Can you show a screenshot of this panel? I'm not sure what it is and having a screenshot and seeing what you are running it on might help.

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https://community.logos.com/discussion/comment/1188651#Comment_1188651

Hi Philana,

"Was sagen andere" is a custom guide, sorry, I didn't realize it yesterday.

This is the scaling error in passage guide and the custom guide:

And these are screenshots after my "fix" using Cmd++ and Cmd+- ("Zoom in" and "Zoom out"):

The "Was sagen andere" custom guide is defined as:

Hth,
Mirko