Logos 9.10 RC 1 Freezes on Speaker Label Search while in half screen

I'm working with Logos 9.10 RC 1. I was working with Logos on one half of the screen and my web browser on the other. When I did a context menu search in the ESV on {Speaker <Person Jesus>} the search "went haywire" and the whole program froze. I had to do a Ctrl-Alt-Del to close it.

When I tried to recreate the problem for logging, the error didn't happen with Logos in full screen. It's only when I moved Logos to half-screen and Chrome to the other half and ran the search that the search screen "went haywire" and the program froze.

I didn't try the Addressee label search to see if it had the same problem. However, I did notice when clicking on the various options on the left side of the context menu that the Copy functions seem to be missing for both Speaker and Addressee. (Notice the lack of Copy options in the screenshot above.) I would assume they should be there, right? Every other option on the left side of the menu has the option to Copy, why wouldn't the Speaker/Addressee options not have it?

Here are my logs:

2678.Logos Freeze.zip

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Kiyah

Can a kind Faithlife employee please move this post to the Desktop Beta forum? I meant to put it there.

Philana R. Crouch

Kiyah,

Just to clarify are you able to consistently reproduce this?

Kiyah

https://community.logos.com/discussion/comment/1189356#Comment_1189356

Kiyah,

Just to clarify are you able to consistently reproduce this?

It happened twice while I didn't have logging enabled. I enabled logging and was able to reproduce it yesterday, but only with the Logos window in half-screen. I was not able to reproduce it when the program took up the whole screen. The original freeze happened in half-screen. When I recreated those exact circumstances I was able to reproduce the freeze yesterday.

I just reproduced the error just now. I'll walk you through it below.

Here's the layout of my laptop screen when the error occurs:

I was following Morris Proctor's Camp Logos 2 searching example of doing a Speaker Label search on Matthew 26:39 in the ESV. See actually how my screen was layed out below and the precise conditions before the error occurred. Logos is in half-screen, the ESV and Search panels are in full-screen within Logos, and the Search tab is set to the "Aligned" view and is set to "Send searches here." I right-clicked on the word "Father" in v.39, then clicked on "Speaker Jesus" on the left and "Bible" on the right.

However this time it didn't "go haywire" and freeze right away after clicking "Bible" in the context menu (shown above). The search loaded normally. However, when I tried to resize the Logos window, and then snap it back to half screen, the search results in the Search panel started shifting rapidly back and forth (that's what I mean by they "went haywire") and the program froze. I once again had to Ctrl-Alt-Del and End Task to close the program.

These are logos for the error that just occurred (12/16/2021 1:44pm Eastern):

8780.Logos Freeze2.zip

Philana R. Crouch

https://community.logos.com/discussion/comment/1189379#Comment_1189379

Kiyah,

I'm still having difficulty reproducing this. It would be helpful to know what your Program and Content Scaling are, and also what your scaling for Windows itself is? It would also be helpful to get your monitor size and resolution.

Thanks,

Philana

Kiyah

https://community.logos.com/discussion/comment/1189411#Comment_1189411

Logos

Program Scaling: 80%
Content Scaling: 120%

Laptop

Lenovo Thinkpad Yoga 14 (Signature Edition): https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-yoga-14-20fy/20fy/20fy0002us/
14-inch display, 1920x1080 resolution
Windows scaling: 125%

Philana R. Crouch

https://community.logos.com/discussion/comment/1189414#Comment_1189414

Hi Kiyah,

Thank you so much for providing this information. This type of hang often needs to be exactly reproduced. Could you create a screen recording so we can see exactly what is happening? This will help us try to reproduce it.

Thanks,

Philana

Kiyah

https://community.logos.com/discussion/comment/1189512#Comment_1189512

Hi Kiyah,

Thank you so much for providing this information. This type of hang often needs to be exactly reproduced. Could you create a screen recording so we can see exactly what is happening? This will help us try to reproduce it.

Thanks,

Philana

Can you recommend a free tool to use to record my screen? I don't have anything on my computer that allows me to video record my screen.

Philana R. Crouch

https://community.logos.com/discussion/comment/1189519#Comment_1189519

You might try out https://www.techsmith.com/jing-tool.html.

Kiyah

https://community.logos.com/discussion/comment/1189521#Comment_1189521

Here is the link to the screen recording.

https://www.screencast.com/t/d8A8onrxmY

Kiyah

https://community.logos.com/discussion/comment/1189523#Comment_1189523

FYI... as I making the recording initially I forgot to set the search tab to Aligned view and so couldn't reproduce the error. Once I remembered to set the Search tab to Aligned view I was able to reproduce the error, so that definitely seems to have something to do with it.

Kiyah

https://community.logos.com/discussion/comment/1189524#Comment_1189524

Also, the step right before the Speaker search in Morris Proctor's video was to do a search on the Biblical Event "Jesus prays in Gethsemane", so those search results are what was displayed in the search tab (also in the Aligned view) right before I did the Speaker Jesus search on Mat 26:39. I was trying to capture that in the video but I guess it didn't get captured.

Philana R. Crouch

Thanks for providing all of this information. I wasn't able to reproduce this, but I have created a bug report so someone can try to investigate further.

Kiyah

https://community.logos.com/discussion/comment/1189969#Comment_1189969

Thanks for providing all of this information. I wasn't able to reproduce this, but I have created a bug report so someone can try to investigate further.

Thanks Philana.

Mark Barnes (Logos)

Kiyah, are you still able to reproduce this in L10?

Kiyah

https://community.logos.com/discussion/comment/1238414#Comment_1238414

I tried several times and was not able to reproduce this in Logos 10.1. Hopefully that means it's no longer a problem. Thanks for circling back on it.