Proclaim crashing before it even opens.

Erven Avenue Baptist Church
Erven Avenue Baptist Church Member Posts: 1 ✭✭
in Proclaim Forum

We bought a new Mac for the purposes of running our presentations from it but as I worked on finalizing the Christmas Eve service tonight it crashed and now will not open. It just keeps sending me the same crash report.

Here's the first few lines of the report.

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Proclaim [1066]
Path: /Applications/Proclaim.app/Contents/MacOS/Proclaim
Identifier: com.logos.Proclaim
Version: 3.2.0.0014 (312.0.14)
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2021-12-20 22:12:55.5270 -0600
OS Version: macOS 12.1 (21C52)
Report Version: 12
Anonymous UUID: 8B24A505-E6E8-5E78-BA58-099652090FC6


Time Awake Since Boot: 1600 seconds

System Integrity Protection: enabled

Crashed Thread: 49 SlideWorker6

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Assertion failed: (!scaled_font->cache_frozen), function _cairo_scaled_glyph_page_destroy, file cairo-scaled-font.c, line 459.

Kernel Triage:
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage

Comments

  • Mike Binks
    Mike Binks MVP Posts: 7,459

    Greetings

    EABC Admin said:

    We bought a new Mac for the purposes of running our presentations from it but as I worked on finalizing the Christmas Eve service tonight it crashed and now will not open. It just keeps sending me the same crash report.

    Here's the first few lines of the report.

    The Proclaim staff are quite likely to miss this report. For some reason they want us all to use a 'Faithlife Group' system.

    I tend to only use that to point to my posts in this thread. 

    I think you would be well advised to give customer service a ring. 

    tootle pip

    Mike

    Now tagging post-apocalyptic fiction as current affairs. Latest Logos, MacOS, iOS and iPadOS

  • David (Logos)
    David (Logos) Member, Logos Employee Posts: 4

    Hello EABC Admin, thank you for sharing the Crash Log. Would you be able to send us your Proclaim logs? You can use the instructions below to submit your logs even though Proclaim will not open. 

    https://support.faithlife.com/hc/en-us/articles/360007374091-How-do-I-submit-log-files-if-I-can-t-open-Proclaim-

    In the future I recommend reaching out to Faithlife Support directly for issues with Proclaim. The forums are a great place for users to help users but for crashes I definitely recommend reaching out directly to Faithlife Support. 

    support@faithlife.com 
    Phone - 888-634-2038

  • Brandon Adent (Logos)
    Brandon Adent (Logos) Member, Logos Employee Posts: 243

    Hi EABC, thanks for the report.

    I was able to load your presentation onto my Mac and got the same thing. I've restored an earlier version of your presentation and changed the font to something similar to before your crash, so you should now be able to get Proclaim open and work on your presentation.

    I'd recommend opening into a blank layout when you open Proclaim to make sure you've had time to sync the changes. Hold down the Command key as you launch Proclaim, then enter your credentials before reopening your presentation.

    I'm sorry for the disruption. I'm not yet sure how you got to be crashing in the first place, and I've made a case to investigate further.

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