Logos 9 continually crashing on Mac after latest content update

Steve Ramey
Steve Ramey Member Posts: 3
edited November 21 in English Forum

Hi to you, wondering if anyone else is experiencing crashes with 9 on the Mac platform.  This began yesterday after restarting to update some content.  The App starts, some content appears and then it crashes.  

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  • Philana R. Crouch
    Philana R. Crouch Member, Logos Employee Posts: 4,597

    Hi to you, wondering if anyone else is experiencing crashes with 9 on the Mac platform.  This began yesterday after restarting to update some content.  The App starts, some content appears and then it crashes.  

    Hi Steve,

    Can you please enable logging (there are instructions in my post signature, reproduce the crash and post your logs. This will let us see what is going on.

  • Miguel Simon
    Miguel Simon Member Posts: 1

    Hi Philana, I am also experiencing the same problem. I don't believe I have done any updates to my Mac OSX, but Logos 9 was working the last time I opened it about 3 weeks ago.

    Today, I go to start it and it goes through the startup, says it's preparing my Libraries, then it just quits unexpectedly without opening anything up. I've tried opening it about 5 times, same result.

    According to your support suggestions, I have moved Logos to the Trash and downloaded a new version from your website. Still have the same problem.

    I have attached the Logos Log file. Hope you can help.1581.LogosLogs.miguelsimon.20220122-124416.zip

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,489

    Welcome Miguel. [:)] Sorry you are having troubles. [:s]

    I tried viewing your logs on my phone but it was difficult and I’d need my computer to read them better.  I do remember that you are out of date on your macOS. What specific version are you using?

    Also, have you tried loading to a blank layout? Press and hold the command key upon startup  

    macOS, iOS & iPadOS | Logs |  Install