Error occurred during synchronization
The synchronization spinning wheel in the top right has turned to a red exclamation point along with the dreaded "An error occured (sic) during synchronization, click to try again" message.
This is only on my Mac, which is running Catalina 10.15.7. Yes, I rebooted. I even deleted and reinstalled the Logos app. I am running the latest Logos, 9.10.0.0017. I have checked firewalls and filters.The IP address is stable. I have tried it on different Wi-Fi networks. So, it would seem some setting in this computer is blocking the synchronization. It still downloads new resources, and it did update to the latest version. It will even index my library. But the Sync wheel does not work.
I have even read and followed the suggestions at: https://support.logos.com/hc/en-us/articles/360007917952-Error-During-Synchronization. No help there.
I also use Logos on a virtual Windows machine and that works just fine. It is only on my trusty MAC, which seems to be working just fine otherwise.
Dennis
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We need to see some logs, Dennis. Upload using the paper-clip icon.
Dave
===Windows 11 & Android 13
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I even deleted and reinstalled the Logos app.
For the desktop app (not mobile), you can remove that from your bag of tools... at least to start with. Deleting the app seldom fixes anything. If there is a corrupted db or setting, it is either still in place OR will be redownloaded. If there is a bug in the build, the bug will just download again.
A more common solution is to delete a corrupted file, but deleting the app does not do that. Providing logs (as Dave requested) shows the techies what is going on "under the hood."
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I experience similar issues. Please see: https://community.logos.com/forums/p/204624/1194100.aspx#1194100
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Here is my scenario that just happened:
- Complex layout with many resources open was loaded
- Sync icon states that there are unsynced items
- Pressing the sync icon causes it to spin, however, there continue to be unsynced items.
- After clicking the sync icon several times, I get a sync error (i,e, "!" in the sync icon).
- Closing the layout and all open windows (however, without restarting Logos), the sync completes successfully.
- Even after reloading the previous layout, the sync works again.
Here is the log:
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- After clicking the sync icon several times, I get a sync error (i,e, "!" in the sync icon).
- Closing the layout and all open windows (however, without restarting Logos), the sync completes successfully.
- Even after reloading the previous layout, the sync works again.
It looks like a system glitch, but I see where .sync worked after closing all panels.
Does sync still exhibit this pattern after getting it to work again?
Dave
===Windows 11 & Android 13
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It looks like a system glitch, but I see where .sync worked after closing all panels.
Does sync still exhibit this pattern after getting it to work again?
After closing the layout and all open windows/resources, sync sometimes starts working again correctly. I can then reload the previous layout and syncs works again. I haven't checked it yet, but I assume it is a matter of time until the sync problems comes back.
From my observation, sync seems to have challenges when too many resources (incl. linked resources) and windows are open.
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From my observation, sync seems to have challenges when too many resources (incl. linked resources) and windows are open.
And I found a problem with continuous syncing (or cycling of the icon) that originally threatened to prevent Logos from re-starting. It is behaving itself at present!
Dave
===Windows 11 & Android 13
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And I found a problem with continuous syncing (or cycling of the icon) that originally threatened to prevent Logos from re-starting. It is behaving itself at present!
This looks slightly different to my problem. I only rarely have problems re-starting Logos when the sync problem occurs.
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The errors in the log look to me like you are experiencing some kind of periodic internet communication problem. It comes and goes, and it's not just with Faithlife servers, but even (from a log you put on the crash thread) when trying to communicate with the google analytics server used for collating usage data. I don't have any advice for dealing with problems like this, but tech support may have recommendations for you.
Andrew Batishko | Logos software developer
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Thanks for the input and for checking the logs. I do appreciate your taking a look. I have a hard time, however, understanding how it is periodic internet communication. If it was periodic, it would likely work some of the time. But Syncing from the wheel in the upper right never works. Never.
And I have no other internet problem. We have a very secure and stable link at church. And I have an extremely stable connection at home. Both are fiber optic. I have not had any other connection issue for more than two years now. So if something is keeping that sync button from connecting, it must be something unique to the Logos app or at the server. Everything else internet related works perfectly and quickly.
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Thanks for the input and for checking the logs.
The problem with not using Quote (as here) in a response is that you didn't realise Andrew was responding to Armin's post, not yours.
Your issue occurs when syncing a Workflow - other syncs are ok. You might try deleting the last one you worked on, probably a custom Workflow.
Dave
===Windows 11 & Android 13
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From my observation, sync seems to have challenges when too many resources (incl. linked resources) and windows are open.
I just noticed that your issue is on 9.11 Beta 2, so you should not have responded here and just restricted it to the Desktop Beta forum.
Dave
===Windows 11 & Android 13
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I just noticed that your issue is on 9.11 Beta 2, so you should not have responded here and just restricted it to the Desktop Beta forum.
I posted my issue in this thread as it seems to be a related issue. I assume more logs provide more data. The problem is independent of Beta or stable release. It has been a recurring issue for months (probably even more than a year).
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Your issue occurs when syncing a Workflow - other syncs are ok. You might try deleting the last one you worked on, probably a custom Workflow.
Thanks! I appreciate the help (and the encouragement to read replies more carefully). The problem was a recent workflow that was causing sync problems. I found the workflow was listed twice in the list of started workflows, and I was unable to delete them at first. After restarting Logos a few times, gradually, somehow, I was able to delete the offending document. With that workflow gone, everything works normally again.
I do appreciate the help.
Dennis
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Thanks for the input and for checking the logs. I do appreciate your taking a look. I have a hard time, however, understanding how it is periodic internet communication. If it was periodic, it would likely work some of the time. But Syncing from the wheel in the upper right never works. Never.
And I have no other internet problem. We have a very secure and stable link at church. And I have an extremely stable connection at home. Both are fiber optic. I have not had any other connection issue for more than two years now. So if something is keeping that sync button from connecting, it must be something unique to the Logos app or at the server. Everything else internet related works perfectly and quickly.
Dennis, I was responding to Armin's log files. I'm sorry for not making that more clear.
It looks to me like some bad data exists in one of your Workflows. This is preventing Workflows from syncing, although other types of data should be syncing normally. I recommend contacting support to find a resolution to this problem.
Andrew Batishko | Logos software developer
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It looks to me like some bad data exists in one of your Workflows. This is preventing Workflows from syncing, although other types of data should be syncing normally. I recommend contacting support to find a resolution to this problem.
Thanks! And yes, the problem was a bad workflow. I was able to delete that workflow and now all works great. I appreciate the help.
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I posted my issue in this thread as it seems to be a related issue. I assume more logs provide more data. The problem is independent of Beta or stable release.
Maybe related, but it was not the same issue and its inclusion diverted attention from the OP's issue (Dennis'). It is better to diagnose your problem in the place you originally raised it.
Dave
===Windows 11 & Android 13
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