Logos Software Does Not Open After Windows 11 Patch

Logos desktop does not open after installing the patches on my Windows 11 machine. I tried reinstalling multiple times but it still wouldn't open. I even tried changing the installation path by doing a custom install but it is still not opening.

Any ideas to resolve this issue?

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KPaje

Update:

I uninstalled once again and deleted the Logos folder from %localappdata%. I reinstalled using the typical settings, waited for the indexing to complete and still logos desktop wouldn't launch. It will only show a spinning wheel but nothing happens after

MJ. Smith

Does Logos 9 Is Not Working Properly - Faithlife Forums apply?

KPaje

https://community.logos.com/discussion/comment/1196052#Comment_1196052

Unfortunately no. I do not have Nahimic on my PC. Also, my Windows 11 laptop is only 1 week old. Not sure what could have caused this apart from installing the latest updates. Logos was working before the update.

Dave Hooton

https://community.logos.com/discussion/comment/1196055#Comment_1196055

Unfortunately no. I do not have Nahimic on my PC. Also, my Windows 11 laptop is only 1 week old. Not sure what could have caused this apart from installing the latest updates. Logos was working before the update.

Use Task Manager to see if Logos is running as a Background process. If it is, right-click and End task.

GaoLu

https://community.logos.com/discussion/comment/1196361#Comment_1196361

Probably unrelated, but I had Win 11 firewall issues after the last Win 11 Patch which affected Logos syncing. I reset the firewall to defaults and everything works fine now. I did have to re-add some firewall permissions as they were requested. Total time less < 30 sec.

KPaje

https://community.logos.com/discussion/comment/1196361#Comment_1196361

Thanks. I opened a support ticket and sent the logs to them. Here is their response.

"The log you sent indicates there is a corruption in a font that is installed on your computer. It might be trying to load it for an open Canvas panel that is trying to load when you open Logos"

I was advised to follow the steps documented here https://www.thewindowsclub.com/how-to-fix-corrupted-fonts-in-windows. Unfortunately that did not fix my issue. I ultimately performed a reset on my PC using the Windows Reset this PC function and reinstalled Logos again. Logos is working for me now.

eric henderson

having same problem, refers to missing components. Jesus would not be happy

Dave Hooton

https://community.logos.com/discussion/comment/1198337#Comment_1198337

Welcome Eric

having same problem, refers to missing components. Jesus would not be happy

Not the same. We need details of your system (Mac/Windows, Logos version) and some logs. Upload them using the paper-clip icon.

Renier du Plessis

https://community.logos.com/discussion/comment/1196361#Comment_1196361

Use Task Manager to see if Logos is running as a Background process. If it is, right-click and End task.

Thanks for this advice. It worked perfectly!

Aaron Scott Long

same issue here.

JT (alabama24)

https://community.logos.com/discussion/comment/1252436#Comment_1252436

same issue here.

Welcome, and sorry you are having troubles.

Please create a new thread. Explain your issue clearly, provide all appropriate details, and post logs. For the latter, see my signature line.