PDF viewing issues in Faithlife Church Platform

Rob Valentine
Rob Valentine Member Posts: 3
edited November 20 in English Forum

We are attempting to utilize our Faithlife Groups to disseminate information to our congregants and leaders. However, our users have given feedback that they cannot view or download the PDFs (or .doc) files on their mobile devices within the app. I tried viewing a PDF today, and had the same results. The files appear fine when on a desktop, or even in my browser on my iPad. The dilemma is that most of our users rely on their mobile devices. Am I missing something? Is there a way for PDF & other documents to be “viewable” or “downloadable” on mobile devices. Again, documents are viewable in posts when using a web browser, but are not ”clickable” in the mobile apps. Any direction is appreciated. Thank you in advance.

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  • MJ. Smith
    MJ. Smith MVP Posts: 53,404

    bump for a response 5

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Rob Valentine
    Rob Valentine Member Posts: 3

    Anyone?

  • DMB
    DMB Member Posts: 3,087

    Rob, you might want to post in the Mobile forum?

    I don't think the mobiles have a pdf viewer. I assume you have a pdf app, when you dbl-click the file on your iPad?

  • Rob Valentine
    Rob Valentine Member Posts: 3
    https://community.logos.com/discussion/comment/1198546#Comment_1198546

    I do have a pdf app on my mobile devices. When I click or double click the file, nothing happens. (On congregants devices, too.) Faithlife app used to open PDFs, but something changed. ;-) Thank you for the suggestion of posting in the Mobile forum.

  • MJ. Smith
    MJ. Smith MVP Posts: 53,404

    Pastor Rob Valentine said:

    However, our users have given feedback that they cannot view or download the PDFs (or .doc) files on their mobile devices within the app. I tried viewing a PDF today, and had the same results

    We have had the same problem on the desktop side. I have two issues that are currently making Faithlife groups untenable. I am procrastinating on giving them a call to work the issues through.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • MJ. Smith
    MJ. Smith MVP Posts: 53,404

    I just spent time on the phone trying to figure out what we both were doing wrong. I assumed that you had PDF permissions set correctly as what I had to test was a .docx file.

    Err 1

    Open the right panel by clicking on the rightmost layout icon.

    Left clicking on the thumbnail opens it on the right.

    The short arrow points to the download icon.

    The long arrow points to the preview option -- there are also before/after arrows on the document for navigating.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

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