more synchronization errors

A couple of months ago, I had problems with synchronization. After reporting it here, I was finally able to solve the issue by deleting some incomplete work flow documents.

Now, I have just moved up to a MacBook Pro 16 with M1 chip, and synchronization does not work at all. Both the macOS (12.2.1) and Logos (9.11.0.0022) are up-to-date. I have attached log files below. Any help would be appreciated.

Dennis

5468.LogosLogs.dennistoll.20220307-182108.zip

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Dave Hooton

After reporting it here, I was finally able to solve the issue by deleting some incomplete work flow documents.

The current issue is also with a Workflow document. You may have to adopt a similar strategy to fix it.

Dennis Toll

https://community.logos.com/discussion/comment/1199377#Comment_1199377

The current issue is also with a Workflow document. You may have to adopt a similar strategy to fix it.

That's interesting. I previously deleted all my workflows. When I go to "Docs" in the top menu, I do not see any workflow documents listed. So maybe some old file didn't get completely deleted? I will have to dig around to see what I can find.

Thanks for the input. I appreciate the help.

Dennis

Dennis Toll

https://community.logos.com/discussion/comment/1199380#Comment_1199380

I am not finding any workflow documents to delete. So I am at a loss as to how to proceed with this. What other documents might be considered as a workflow that would be causing the synchonization to fail?

Dennis Toll

I have deleted every workflow and many other documents. Nothing seems to help. The problem continues. Is there a possibility that something that was deleted is causing a glitch? When I click on the trash button at the bottom of the Documents I get a huge list of many "deleted" documents. I wonder if there might be a problem there. Can I purge that trash?

MJ. Smith

https://community.logos.com/discussion/comment/1199612#Comment_1199612

No, the trash can/restore function has no delete option. It cannot be the source of your problem.

Dave Hooton

https://community.logos.com/discussion/comment/1199380#Comment_1199380

That's interesting. I previously deleted all my workflows. When I go to "Docs" in the top menu, I do not see any workflow documents listed. So maybe some old file didn't get completely deleted?

Or a reference. Check the Notes tool (or Docs menu) for any Notebooks that were created from a workflow.

Dennis Toll

https://community.logos.com/discussion/comment/1199617#Comment_1199617

No, the trash can/restore function has no delete option. It cannot be the source of your problem.

Thanks for the input.

Dennis Toll

https://community.logos.com/discussion/comment/1199793#Comment_1199793

Or a reference. Check the Notes tool (or Docs menu) for any Notebooks that were created from a workflow.

Thanks. I believe I did delete those. I hate to start deleting my large notes documents. But I suppose if it didn't help, I could go back and restore the notes. I would hate to lose some of my large collections of notes.

I appreciate the help

Dave Hooton

https://community.logos.com/discussion/comment/1199825#Comment_1199825

Thanks. I believe I did delete those. I hate to start deleting my large notes documents. But I suppose if it didn't help, I could go back and restore the notes. I would hate to lose some of my large collections of notes.

The Notebook names would reflect the name of the (standard) workflows, unless they were custom workflows.

Dennis Toll

https://community.logos.com/discussion/comment/1199917#Comment_1199917

The Notebook names would reflect the name of the (standard) workflows, unless they were custom workflows.

Thanks for checking up on this. I received instructions from Logos support on how to rebuild a new workflow folder in my installation. Unfortunately, that didn't work either. Hopefully, the support folks will come up with a solution.

Appreciate the help,

Dennis

Andrew Batishko

https://community.logos.com/discussion/comment/1199956#Comment_1199956

Dennis, I'm sorry for the difficulty you've had with this. We will take a look at this and see if we can resolve the problems that are preventing you from syncing. It sounds to me like some bad data got synced up to our servers, so it will have to be cleaned up there.

Dennis Toll

https://community.logos.com/discussion/comment/1200051#Comment_1200051

Thanks Andrew.