BUG: Mouse scroll wheel only moves the window contents very, very little

John Duffy said:

I've always been amazed at how little the contents of windows move when using the scroll wheel.  It normally requires about 5-10 times the amount of use of the mouse wheel that webpages require. It really isn't good to have to resort to dragging the bar every time, knowing that there is no point in using the mouse wheel for any decent amount of scrolling in a window. I thought that that would have been fixed a long time ago. 

Please, can one use of the mouse wheel scroll at least about half of the active pane. That would make life much easier when using Logos in general. I've also just created a feature request for this:
https://feedback.faithlife.com/boards/logos-desktop-app/posts/please-make-mousewheel-scrolling-work-properly

But today, it requires about 6 long scrolls of the mouse wheel to move the contents of a pane around 10% of the contents of the full height window on a 1080p monitor. I thought initially that the window was not responding, but it does respond, eventually, just not that much. I've added it here since it is worse, and appears to be a bug with the latest update.

Has anyone else had problems with this?

Hi John, 

Thank you for bringing this up and sorry you are having difficulties. Would you be able provide a screen recording so we can look into this and try reproducing it? Could you also provide some information on the hardware you are using (RAM, hard drive size and space remaining)? So far we haven't been able to reproduce, but the extra information may help. 

John Duffy said:

Savanna Lineberger said:

Hi John, 

Thank you for bringing this up and sorry you are having difficulties. Would you be able provide a screen recording so we can look into this and try reproducing it? Could you also provide some information on the hardware you are using (RAM, hard drive size and space remaining)? So far we haven't been able to reproduce, but the extra information may help. 

Hi Savanna,

No problem. Can you please just remind me how to do a screen recording? if I remember correctly there are some instructions as to how to do that, and how you prefer it to be sent to you. If you can provide that info I can certainly supply a screen shot and logs. 

Alternatively, I have highlighted in the image the areas where scrolling will not occur if the mouse happens to be there at any point during scrolling, either when starting to scroll or mid-scroll. If the mouse moves slightly while scrolling, it pauses while on those sections, then resumes when it moves slightly off of them. 

(But even when it does scroll, it is normally only a very small proportion of the screen that moves per scroll when scrolling through the commentaries, instead of a whole screen's worth of content scrolling when using a web browser.)

 

Hi John, 

Thank you for providing that screenshot, that was enough for us to be able to reproduce it. We have written up and submitted a case for this issue.