Downloading Error
In keeping with the request to post to the subgroups I'm going to re-post my post from last night here: (Hope this is the thing to do.)
BryanAlbert:
Next,
try launching Logos4Setup.exe elevated: open Windows Explorer and
navigate to the Logos4Setup.exe, probably in your Downloads folder.
Right-click on the file and choose "Run as administrator". This may
actually succeed, which would mean that you were up and running but
would mean that we'd lose our test case. (If it does succeed, Logos 4
Bible Software Setup will launch Logos 4 when you click the Finish
button. You should cancel it when it asks you to log in by clicking the
red X button in the upper-right corner of the Login dialog, otherwise
it will crash and won't download your resources properly. Launch Logos
4 from the Start menu or the desktop icon to run it successfully.) In
any case, please send the logos4setup.log file and the aforementioned
lbxdat files and I'll check them out.
Thank you for your help in figuring out this problem!
Bryan
Here's
the final error message (there was one that went away in between about
WIndows checking on a solution or something like that.
Chris
Bryan, et al.
I
haven't heard anything lately on my inability to download the install.
Now I see Beta 2 is out there, but it needs to be installed via update.
Is there any work around to download Beta 2 without being able to download and install Beta 1?
Any progress on identifying what is stopping me from downloading?
Chris
Comments
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Chris Elford said:
In keeping with the request to post to the subgroups I'm going to re-post my post from last night here: (Hope this is the thing to do.)
Bryan Albert said:[snip]
I
haven't heard anything lately on my inability to download the install.
Now I see Beta 2 is out there, but it needs to be installed via update.Is there any work around to download Beta 2 without being able to download and install Beta 1?
Any progress on identifying what is stopping me from downloading?
Chris
Chris,
I did notice something strange... In your log file it shows that logging is going to your M:\My Documents\Libronix Log Files folder. Do you know why that is? Perhaps you changed the location of your documents folder to a flash drive or something? I believe that the mapping of the M: drive works for the non-elevated execution of Logos4Setup.exe, but that when it runs itself elevated that mapping is invalid, since it's a different user context. If that's so, the log file would not be written to the Libronix Log Files folder as we desire and your log file would not show any of the steps Logos4Setup.exe takes when elevated.
Attached is a registry file which should force logging to write to the file C:\Users\celford\logos4setup.log. Please run the file then download and run Logos4Setup.exe. Note that you should save the file to your hard disk and run it from there to be sure that it has the name Logso4Setup.exe, otherwise the logging path won't get overridden. So:
- Save the attached LogToCelford.js.txt file to your hard disk and rename it LogToCelford.js
- Run LogToCelford.js
- Save Logos4Setup.exe from http://downloads.logos.com/LBS4/LDLS4Installer/Logos4Setup.exe (right-click the link and choose "Save Link as…" or similar, then save it somewhere with the name Logos4Setup.exe)
- Run the downloaded Logos4Setup.exe
- Send back any log files found in your C:\Users\celford folder.
Hopefully that will give us some more information. Please let me know if you have any trouble with any of the instructions.
Thanks again for your help!
Bryan
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Bryan Albert said:
Chris,
I did notice something strange... In your log file it shows that logging is going to your M:\My Documents\Libronix Log Files folder. Do you know why that is? Perhaps you changed the location of your documents folder to a flash drive or something? I believe that the mapping of the M: drive works for the non-elevated execution of Logos4Setup.exe, but that when it runs itself elevated that mapping is invalid, since it's a different user context. If that's so, the log file would not be written to the Libronix Log Files folder as we desire and your log file would not show any of the steps Logos4Setup.exe takes when elevated.
Thanks again for your help!
Bryan
Bryan,
The reason for the M: drive has to do with synchronizing my files to our college server. This is probably an unusual configuration. I, and the rest of the faculty here, use laptops so we can use them in the classroom, at home or wherever. Our IT people have it set up so that we access a mapped directory which is synchronized with our laptops. I do not know the technical aspects of this, and can't really talk to our IT people because of the NDA. When I used XP things sync'ed all the time, with Vista it does so when I boot up attached to the network or when I force it to. Meanwhile, it seems to use a virtual drive when I am offline and a temp folder when I am online then later syncs. With Vista I have to tell it which file to keep even if there is no duplicate -- including tmp files. So, even when I am offline, "My Documents" is on "M:" I also maintain a
drive, which is not sync'ed for personal files that don't need to be backed up on the institution's system. The real M: drive on the server is also mirrored and both are backed up (several times a day) to an external site.I don't know if you needed to know all that, but I hope it helps to understand. This may explain why I get different response when I am connected at work to the admin network, which means I am connected to the real M: drive. At home or on the wireless network at the college, I am not connected to the admin network and therefore operate with the virtual M: (that is probably not technically correct, but it is how I visualize/understand it).
My dilemma with your request to force a mapping to my C: drive is what this might do to the configuration our IT people have set up. First, they may shoot me for messing with it and second I may not have the rights to do it -- I do have a user name and password for elevated rights but not complete rights. But I can't ask them because of the NDA. Is this a temporary change that I can "uninstall?" If so, I'll try. If not, or if I don't have rights or it might mess with things too much, I'll either have to ask permission to talk to my IT people or opt out.
Chris
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Bryan,
Sorry, I didn't respond to everything. You're right for me to get elevated permission I have to use a different user/password, so my M: drive is probably not accessible at that time -- That makes sense to me.
Chris
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Chris Elford said:
My dilemma with your request to force a mapping to my C: drive is what this might do to the configuration our IT people have set up. First, they may shoot me for messing with it and second I may not have the rights to do it -- I do have a user name and password for elevated rights but not complete rights. But I can't ask them because of the NDA. Is this a temporary change that I can "uninstall?" If so, I'll try. If not, or if I don't have rights or it might mess with things too much, I'll either have to ask permission to talk to my IT people or opt out.
Chris,
That makes sense and I understand your concern. Please do feel free to run the reg file attached previously, however, as it will not change your system configuration at all. The reg file only affects the Logos4Setup.exe logging. All it does is tell Logos4Setup.exe where to write its log file: in the absence of that registry setting, the program will write to a folder in your Documents folder. With the registry setting, it doesn't attempt to locate the documents folder at all, it just writes to the hard-coded path. We're really just bypassing the documents folder mapping problem altogether. It is also easy to "uninstall."
Thanks,
Bryan
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Bryan,
I've followed your instructions and had the same results. The log file from c:\users\celford\ is attached. Hopefully, it will give you info that will enable you to understand and resolve this problem.
Chris
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Bryan,
For what it's worth, I tried to run the install script again here at the college, while connected to the admin network via cable. It stopped downloading at 21mb and it doesn't seem to have recorded the log in c:\users\celford\ as it is still listed as last modified last night. There is a file ntuser.dat.log1 there that just modified in the last minute.
Chris
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Chris,
Thanks for the log file. Unfortunately, it still doesn't have the elevated session entries in it. I believe that the issue has to do with your unusual system configuration. The installation is designed to function properly for a Standard user on a Vista machine, requiring a administrator username and password for installing the Logos4Prerequisites.msi. However, your configuration seems to be different. Are you a Standard user on the machine? When you say that you "have a user name and password for elevated rights but not complete rights," what does that mean, exactly? Is it possible for you to log in to the machine as an administrator and install Logos 4 from there?
In any case, perhaps at this point it would be best to bypass the elevation problems and see if we can install the prerequisites manually and move on. Please run the installer http://downloads.logos.com/LBS4/Temp/Logos4Prerequisites.msi directly. It should ask for elevation, and hopefully it will succeed with the credentials that you have. After that, you should be able to run the Logos4Setup.exe; since the Logos4Prerequisites.msi will already have been installed, Logos4Setup.exe shouldn't try to elevate and the rest of the install should proceed normally.
The only catch with this procedure is that when we change the prerequisites in the future, you'll need to manually install it again. But, it's better than no install at all. If you have other information regarding your administrator login credentials and user accounts, that may help with a long term solution.
Thanks,
Bryan
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Bryan Albert said:
Chris,
Thanks for the log file. Unfortunately, it still doesn't have the elevated session entries in it. I believe that the issue has to do with your unusual system configuration. The installation is designed to function properly for a Standard user on a Vista machine, requiring a administrator username and password for installing the Logos4Prerequisites.msi. However, your configuration seems to be different. Are you a Standard user on the machine? When you say that you "have a user name and password for elevated rights but not complete rights," what does that mean, exactly? Is it possible for you to log in to the machine as an administrator and install Logos 4 from there?
Thanks,
Bryan
Bryan,
I gently tried to question our IT guy to understand this. He wanted to know why I wanted to know, so I had to back off. Therefore I may not have this right. I have a standard user account (I'm in a group called "Debugger"). I have a username and password that has administrative rights and use it whenever Vista wants elevated rights. We use Vista's Sync to keep my files on my local machine synchronized to our college server. There is an offline file folder on my local computer that keeps a copy of the server files so I have access to them when I am offline - the syncing keeps them the same. There is also something set up under Vista called a Roaming Profile, but I'm not clear how that all works.
That's what I understand. I suspect other institutions use some of these Vista features. If we go to Windows 7, hopefully it will all work better.
I'm about to do the prerequisites install.
I'll let you know what happens.
Chris
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The prerequisites install proceeded fine.
Next step the rest of the install. I'll wait till I get home as it appears to want hours to run without interruption.
Chris
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Downloaded, installed, and logged in without a hitch. Preparing my library started at 6:20 pm
Thanks, Bryan
Chris
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Bryan Albert said:
Chris,
In any case, perhaps at this point it would be best to bypass the elevation problems and see if we can install the prerequisites manually and move on. Please run the installer http://downloads.logos.com/LBS4/Temp/Logos4Prerequisites.msi directly. It should ask for elevation, and hopefully it will succeed with the credentials that you have. After that, you should be able to run the Logos4Setup.exe; since the Logos4Prerequisites.msi will already have been installed, Logos4Setup.exe shouldn't try to elevate and the rest of the install should proceed normally.
The only catch with this procedure is that when we change the prerequisites in the future, you'll need to manually install it again. But, it's better than no install at all. If you have other information regarding your administrator login credentials and user accounts, that may help with a long term solution.
Thanks,
Bryan
Bryan,
Beta 2 has downloaded, updated and indexed. One crash mentioned in a different topic, but it didn't stop, stall or hinder the overall process.
Thanks for your help.
When Beta 3 comes out, how do I proceed to get the prerequisites file?
Chris
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Chris,
When a new beta is published, your Logos 4 will automatically download it in the background. When the download finishes, you will be prompted to install the update. Most of the updates will update only the per-user part of the system, that that does not require elevation, which should run properly on your system. If there is a prerequisites update, the update will most likely fail in the same way that it has been when the elevated Logos4Setup.exe tries to run the installer. In that case, we'll have to provide you with a link to the updated prerequisites installer so that you can run it manually.
Glad you're up and running, anyway!
Bryan0
