(Sorry, took me a bit of trying to get the image up.) Faithlife, it is your responsibility to make your email service work.
You really think that telling us we have to click links in emails is sensible?
An email like that, you half expect it to be from an @gmail.com domain…
I haven’t received that email 📧
Anybody from LOGOS verifying this?
I also received this email. That looks as close to a phishing scam as I've seen. Anybody that says "click any links in our emails" is suspicious.
Can you forward the email to me as an attachment, and I'll take a look?
My email address is firstname.lastname@faithlife.com
Thanks.
I also got this email. It came from: communications@faithlifemail.com
Is it spam/phishing?
Oddly it asks for you to add: communications@faithlife.net to your email contacts which doesn't match the above.
I just received it! Cyber security 101 violation! Don’t click on links even if they come from people you seem to know. We already get free tips and tricks, why click on links to receive those? Why do we need to help you build your reputation with this new email platform? What does that even mean?
DAL
Clumsy communication, but it does make sense.
Why do we need to help you build your reputation with this new email platform?
Because we want to continue receiving email offers (such as the birthday code). From my experience, email providers generally consider everyone who sends more than about 1,000 messages per day to their network as spam. Starting with just a few messages from the new sender actually seems like a really good strategy.
That's the whole point of it. It's a new sender.
The "faithlifemail.com" address makes me think it's a phishing email. I've forwarded mine to Mark.
Oddly it asks for you to add: communications@faithlife.net to your email contacts which doesn't match the above. That's the whole point of it. It's a new sender.
Then why is Mark Barnes asking for the email to be sent to him? Shouldn’t he just tell us, “oh yeah guys don’t worry it’s safe we’re doing this new thing.”
I see what you are saying. I just thought it was odd it came from faithlifeMAIL.COM but they wanted faithlife.NET to be added. I wasn't too suspicious about it but thought it strange to just put it in a folder and wait. I wish FL would chime in on this though.
Ha. Saw this on my phone and I was waiting until I got home before complying with the request. Wanted to make sure I did it right. More and more I am becoming the poster child for electronic elder abuse. . .
Because there are hundreds of people at Faithlife and I've only been here seven weeks [:)]. I needed some clues to track down who might have sent it. I'm still trying to figure that out.
Because there are hundreds of people at Faithlife
And you don't know what exactly everyone of them is doing every day? How disappointing...
Then why is Mark Barnes asking for the email to be sent to him? Shouldn’t he just tell us, “oh yeah guys don’t worry it’s safe we’re doing this new thing.” Because there are hundreds of people at Faithlife and I've only been here seven weeks . I needed some clues to track down who might have sent it. I'm still trying to figure that out.
Because there are hundreds of people at Faithlife and I've only been here seven weeks . I needed some clues to track down who might have sent it. I'm still trying to figure that out.
That’s not right that you have to track that down. The team responsible should be here clarifying why their email all of the sudden looks like spam and has a weird request attached to it. Thanks for your work!
Because there are hundreds of people at Faithlife And you don't know what exactly everyone of them is doing every day? How disappointing...
No one expects him to know what everyone else is doing every day! So your comment is unnecessary!
If it is a scam, it is a long con. They reserved Faithlife.net 2 years ago, although why it has not been set up as a redirect to the main Faithlife website is a mystery. You would think they would do that before including the domain in any public communications. But it seems legitimate, just sloppy. I got one to but have not taken any action on it.https://lookup.icann.org/lookup?q=Faithlife.net&t=a
I entered faithlifemail.com into Google Chrome, then saw a small "i" in a circle next to it. Hovering on it this is what I got:
Looks like a good email to ignore.
And the source of Faithlife customer email IDs?
I initially thought this must be FL is doing for clicks for some silly reason. If it is actually a security breach where an outside party got access to our email addresses, this is much more serious.
The lack of a prompt official response/action from FL is not a good look either.
Looks like a good email to ignore. I initially thought this must be FL is doing for clicks for some silly reason. If it is actually a security breach where an outside party got access to our email addresses, this is much more serious. The lack of a prompt official response/action from FL is not a good look either.
[Y]
http://faithifemail.com is not secure. However, https://faithlifemail.com is secure. Http connections are never secure. You don't even have to enter the address into a browser to test this, as it is a given fact...
Also, whether a webserver is secure or not is entirely independent of the security of a mailserver, even when they share the same address.
Also, there have been other mailings from FL from the same address before, such as "Save 40% or more off TOTC/TNTC (48 vols.)" and "👀 People are loving these deals".
Therefore, I don't see any concerns whatsoever that the message originated anywhere except FL, or that the mail server might be compromised.
I should have added a 😉 to the comment. I wasn't expecting that it would be taken seriously.
You actually had me laughing!
Suggestion:
Faithlife.com should sell The Phantom Tollbooth by Norton Juster and illustrated by Jules Feiffer. I needed to search for the excellent chapter on "Jumping to Conclusions." Alas, not having the book handy in Logos, I could not.
Here is what we know. Some of us (#notme) got emails that seem iffy. Might be something phishy. Or not. Mark Barnes is casting a dragnet to haul in a draught. He might come up empty; more likely, He will provide an "Ohhhh, now I see" explanation. Faithlife is a good company. Good people. The internet is the internet. Humans are human.
Meanwhile, as we meditate in silence, without benefit of The Phantom Tollbooth in Logos, I suggest this excellent study on the chapter about Jumping to Conclusions, which is so helpful to me:
https://study.com/academy/lesson/the-phantom-tollbooth-quotes-about-conclusions.html .
All we want to know is if its a genuine email, you don't think its at all worrying that after more than 24 hours no one is able to tell us what the answer is?
It really is not asking much, given the impact that any potential data breach could have.
All we want to know is if its a genuine email, you don't think its at all worrying that after more than 24 hours no one is able to tell us what the answer is? It really is not asking much, given the impact that any potential data breach could have.
I'm sorry for the delay in responding with a clear answer.
I can confirm that the email did come from Faithlife.
Faithlife is moving to a new email platform, and the advice from the platform was to send out an email similar to the one that many of you received to ensure that anti-spam filters didn't think the change of email provider is a phishing attack.
Unfortunately, many of you interpreted it in exactly that way. I quite understand why you did so, and you're right to be vigilant in assessing emails from any organization. I'm following up with the team that sent out the email to ensure they understand your concerns, and I'm sure we'll learn from this going forward.
Again, apologies for the confusion.
If it is a legitimate e-mail, the server should be secure.
There is no website to form an https:// connection with. Make up any random URL that goes nowhere and you will get the same message.
If it is a legitimate e-mail, the server should be secure. There is no website to form an https:// connection with. Make up any random URL that goes nowhere and you will get the same message.
Well, if Faithlife owns the domain faithlifemail.com, they ought to be able to set up a dummy website with an https:// connection and have it tell people this is just for internal use and provide a link to the main Logos website.
they ought to be able to set up a dummy website with an https:// connection and have it tell people this is just for internal use and provide a link to the main Logos website.
They definitely should. They also own faithlife.net which inexplicably does not redirect to faithlife.com or logos.com. I think it is very bad form to send emails from any domain that is not yet set up at all, but I am just saying that is not a good test of whether an email is phishing. It is just the regular sloppiness I have become resigned to expect from Faithlife's marketing.
If I may ask, exactly what am I supposed to do with this email??
If I do nothing, what happens??
If I may ask, exactly what am I supposed to do with this email?? If I do nothing, what happens??
Just delete it. I didn't get one. They'll just have to figure out how to get their emails to be trusted from their new email provider without 100% participation from the people they asked to help them build their reputation. I don't think users who pay hundreds or thousands of dollars to a company for their software owe the company in terms of helping them with voluntary testing (beta or otherwise), social media marketing, or email reputation boosting. Sure, if you want to help them, do so. But this trend towards having companies depend more and more on their customers for stuff like this seems lame to me. I'm not blaming Faithlife for that. It seems to be an industry-wide trend. But that doesn't mean I have to like it and participate in it.
If I may ask, exactly what am I supposed to do with this email?? If I do nothing, what happens?? Just delete it. I didn't get one. They'll just have to figure out how to get their emails to be trusted from their new email provider without 100% participation from the people they asked to help them build their reputation. I don't think users who pay hundreds or thousands of dollars to a company for their software owe the company in terms of helping them with voluntary testing (beta or otherwise), social media marketing, or email reputation boosting. Sure, if you want to help them, do so. But this trend towards having companies depend more and more on their customers for stuff like this seems lame to me. I'm not blaming Faithlife for that. It seems to be an industry-wide trend. But that doesn't mean I have to like it and participate in it.
I will delete it.
I appreciate you explaining this practise. Lame it is!
Thank you.
I can confirm that the email did come from Faithlife. [...] I'm following up with the team that sent out the email to ensure they understand your concerns, and I'm sure we'll learn from this going forward. Again, apologies for the confusion.
I can confirm that the email did come from Faithlife. [...]
I'm following up with the team that sent out the email to ensure they understand your concerns, and I'm sure we'll learn from this going forward.
This. I couldn't have said it better and probably would have said it less charitably.
