Installing Application update never finishing?

Rodney Phillips
Rodney Phillips Member Posts: 656
edited November 21 in English Forum

I have shut down LOGOS and restarted it..   I have shut down my laptop and rebooted it..  Yet this message appears and does not go away or finish.  

????????

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  • Mike Binks
    Mike Binks MVP Posts: 7,433

    Hi Rodney

    I have shut down LOGOS and restarted it..   I have shut down my laptop and rebooted it..  Yet this message appears and does not go away or finish. ???????

    At least one of the question marks will elicit the response 'Please post logs' but with 500 post you will know this.

    It will help if you would tell us what OS you are using and confirm we are discussing Logos 9 stable.

    tootle pip

    Mike

    How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS

  • Rodney Phillips
    Rodney Phillips Member Posts: 656
    https://community.logos.com/discussion/comment/1204549#Comment_1204549

    Hi..  Thanks for the quick response..  

    I am running Windows 10 (all current patches) and yes a stable Logos 9..  

    Attached are the logs.. 

        Thanks!0676.Logos.zip

  • Philana R. Crouch
    Philana R. Crouch Member, Logos Employee Posts: 4,597

    I have shut down LOGOS and restarted it..   I have shut down my laptop and rebooted it..  Yet this message appears and does not go away or finish.  

    ????????

    Hi Rodney,

    After looking at your logs, they indicate that the installer was corrupted during the download process. The first thing I would suggest is that you download the installer again, and then manually run it so that it will update. You don't need to redownload your resources, just run the installer. Here is a link to download the installer.

    Let me know if this fixes the problem?

    Blessings,

    Philana

    How to Enable and Submit Log Files

  • Rodney Phillips
    Rodney Phillips Member Posts: 656
    https://community.logos.com/discussion/comment/1204569#Comment_1204569

    When I try running the installer it pops up a message saying "Another instillation is in progress.  You must complete that instillation before continuing this one"

    I shut down Logos before I did this..  I also checked Task Manager to make sure there was no ghost version of Logos running..  

    Help and Thanks!

  • Philana R. Crouch
    Philana R. Crouch Member, Logos Employee Posts: 4,597
    https://community.logos.com/discussion/comment/1204580#Comment_1204580

    When I try running the installer it pops up a message saying "Another instillation is in progress.  You must complete that instillation before continuing this one"

    I shut down Logos before I did this..  I also checked Task Manager to make sure there was no ghost version of Logos running..  

    Help and Thanks!

    Rodney,

    It's possible that there is another installer that is causing this. Can you see if there is something else running for a different application?

    How to Enable and Submit Log Files

  • Rodney Phillips
    Rodney Phillips Member Posts: 656
    https://community.logos.com/discussion/comment/1204590#Comment_1204590

    I checked Task Manager and there is no other instillations running that I can see.   I just rebooted my laptop and tried the installer again and get the same message as above.. 

  • Rodney Phillips
    Rodney Phillips Member Posts: 656
    https://community.logos.com/discussion/comment/1204592#Comment_1204592

    Looks like I got it fixed..  I booted into safe mode and then ran the installer and this time it gave me a message that a previous install of Adobe had an issue and that I needed to roll it back..  Once I said yes roll it back the Logos installer completed and now all looks good..  

    Strange but I am glad its fixed now.. 

        Thanks!

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