videos not loading on desktop explore section

David Grace
David Grace Member Posts: 9
edited November 21 in English Forum

Hopefully you can assist me! In the explore section of my home page, the videos do not load. They spin for a couple of seconds and will not open. I was told to include my operating system and to post on this site. 

Device name LAPTOP-OS9A0HA4
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 1.69 GHz
Installed RAM 12.0 GB (11.8 GB usable)
Device ID 7073DCF5-672C-4D22-B2C1-8F6130E15A5F
Product ID 00325-97226-25634-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

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Comments

  • Dave Hooton
    Dave Hooton MVP Posts: 35,682

    If they have a label "Watch now" and launch within Logos then:

    • ensure Tools > Program Settings has Enable Hardware Acceleration = YES; and/or
    • ensure that your graphics driver is up to date  (get the latest from your computer manufacturer or Intel) --> it should be later than March 2021

    Dave
    ===

    Windows 11 & Android 13

  • David Grace
    David Grace Member Posts: 9
    https://community.logos.com/discussion/comment/1206723#Comment_1206723

    Thanks Dave!! All said and done. Intel and micro say I have the latest drivers and up to date.  Computer works great on everything but the desktop and explorer section of logos. I think I really need to re load Logos 9. I got hacked in July of 2021 and bought me a need hp I7 laptop along with a new email address from att. Downloaded my logos 9 but it is a little different. How would I go about downloading logos again? Thanks for your help!! Talked to a guy from Logos yesterday and he reset a few things and told me all my logos books are up to date and said check with intel on drivers which i did. Logos videos will not open on explore. 

  • Dave Hooton
    Dave Hooton MVP Posts: 35,682
    https://community.logos.com/discussion/comment/1206743#Comment_1206743

    Downloaded my logos 9 but it is a little different.

    Reinstalling Logos is usually not the answer unless you know it was hacked or corrupted.

    All said and done. Intel and micro say I have the latest drivers and up to date. 

    Microsoft can be misleading with its "best" driver installed message.

    • Use Windows+X keys
    • Open Device Manager
    • Click Display Adapters
    • Click Intel UHD Graphics
    • Click the Driver tab
    • Check it is the latest version --> 30.0.101.1934  dated 20/4/2022  (20th April 2022!)

    I use Intel Driver and Support Assistant to keep up to date.

    Dave
    ===

    Windows 11 & Android 13

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