Faithlife Account Email Change App Question

Nathan Parker
Nathan Parker Member Posts: 77
edited November 21 in English Forum

I know when I change my Faithlife Account email that the change automatically takes effect in the mobile apps eventually.

Does it also take effect in the desktop app as well, or do I need to sign out and sign back into the desktop app with my new email?

Thanks again!

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  • Dave Hooton
    Dave Hooton MVP Posts: 35,682

    I know when I change my Faithlife Account email that the change automatically takes effect in the mobile apps eventually.

    What do you mean by that and how do you know this?

    do I need to sign out and sign back into the desktop app with my new email?

    I have my doubts. Why do you not ask Customer Service directly...

    Dave
    ===

    Windows 11 & Android 13

  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Logos Employee Posts: 1,134

    I know when I change my Faithlife Account email that the change automatically takes effect in the mobile apps eventually.

    Does it also take effect in the desktop app as well, or do I need to sign out and sign back into the desktop app with my new email?

    Thanks again!

    Hi Nathan,

    There is no need to sign back into any Faithlife mobile app or desktop software after changing your login email address.  Your account will sync and update automatically.

  • Nathan Parker
    Nathan Parker Member Posts: 77
    https://community.logos.com/discussion/comment/1211264#Comment_1211264

    Thanks Joe! I was hoping it would be that way.

    Re Dave: Joe mentioned the mobile app on here a while back when I asked about it, so that’s how I knew it did it. I posted here since I was hoping Joe would answer my question about the desktop app, which he did. :-)

  • Nathan Parker
    Nathan Parker Member Posts: 754 ✭✭
    https://community.logos.com/discussion/comment/1211289#Comment_1211289

    By the way, CS is still sending out the instructions to sign out of the desktop apps and reinstall the mobile apps after an email change. CS may want to be updated on the new policy.

    Dr. Nathan Parker

  • Nathan Parker
    Nathan Parker Member Posts: 754 ✭✭
    https://community.logos.com/discussion/comment/1211293#Comment_1211293

    My mobile app is showing the correct email. My desktop app is still showing the old email, but it could be the version of the desktop app I’m on. :-)

    Dr. Nathan Parker

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