I cannot listen to some of my audio resources
They just don't load. They don't do anything. Even if I download them first. Happens on both iPhone and iPad (the resources play on my Mac). I have a case open with Logos and they admit this is a bug, gave no timeframe for a fix, and have stopped communicating with me on it...yes, they are totally ignoring me.
I've purchased Logos, purchased audio resources, I can't listen to them, Logos knows this, and they are ignoring me.
I'm just curious if anyone else has had this problem with audio files.
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They just don't load. They don't do anything. Even if I download them first. Happens on both iPhone and iPad (the resources play on my Mac). I have a case open with Logos and they admit this is a bug, gave no timeframe for a fix, and have stopped communicating with me on it...yes, they are totally ignoring me.
I've purchased Logos, purchased audio resources, I can't listen to them, Logos knows this, and they are ignoring me.
I'm just curious if anyone else has had this problem with audio files.
Tim, I am sorry to hear of the frustration you have experienced with this problem.
I am sending you an email.
I've not had this problem - can you give some examples of audio resources where this happens?
The Heart of Christ in Heaven Towards Sinners on Earth
Following Jesus, the Servant King: A Biblical Theology of Covenantal Discipleship
I've just tried these on my iPhone and they both work fine.
What version of the app are you using? I have 9.15.0
I'm always on the latest version. It's been happing for many months...probably in excess of a year.
Logos has reproduced it, and sent it to the developers.
I don't understand how a faith-based organization will take your money then ignore requests for help when there are issues with their product. I've seen a lot of posts on Logos failing short in the support area. This often happens when you're the only game in town. it's disappointing.
I know it's frustrating to have audiobooks you can't use on some of your devices, but you just contradicted yourself.
(On a tangential note, the company is Faithlife; Logos is a product line.)
“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara
What’s the contradiction?
1. Logos ignores all requests for help.
2. Logos has reproduced the problem (can't be done if they are ignoring all requests for help)
3. Logos has sent the problem to the developers (implication of "to fix" - which also can't be done if they are ignoring all requests for help).
Logos may have been slower than you would like to find and identify the problem; they may have pushed more of the responsibility for identifying the problem onto you and the forums; they may even in some cases acknowledge the problem and state that they are not going to fix it because it affects so few users and the desired information is still findable other ways. Yes, I have once had them incorrectly refuse to help me because I didn't know how to convince them that a personal book problem was in their compiler not my document. On the other hand, I have spent 2 hours on the phone with 3 tech's of various expertise as we tracked down the source of a problem. And yes, like any company, sometimes their technical support gives bad advice or misunderstand the question. But my personal experience with them does not justify saying they ignore requests for help; on occasion, it has justified frustration.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."