Sync issues
In case anyone else is seeing this, both last night and this morning Sync seems very spotty - sometimes it works, sometimes the red exclamation point shows. Refreshing the Home Page seems spotty too, I can tell because no blogs show up. Other times it's fine.
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weekly bump for attention 3
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Don Awalt said:
In case anyone else is seeing this, both last night and this morning Sync seems very spotty - sometimes it works, sometimes the red exclamation point shows. Refreshing the Home Page seems spotty too, I can tell because no blogs show up. Other times it's fine.
I usually have Sync issues and reported them several times here in the forums. Unfortunately, it looks like only a few of us run into this issue so FL hasn't paid much attention to it. Easiest solution: Get used to it. That's what I did. I just make sure that I start Logos every day into a blank layout. This way my data gets synced at least once a day.
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Don and Armin,
I believe both of your are using our Beta version in Mac.
Beta versions can be unpredictable and unstable. If you are getting sync issues while using Beta, I would recommend reverting to Stable.
It is possible that you experienced this problem previously while using our Stable version. I still recommend changing back to Stable. We are of course committed to fixing bugs in our Beta version, but we are not committed to making our Beta version as reliable as our Stable version. Beta versions are by definition, an ongoing, never-ending experiment. Some users enjoy previewing new features and providing feedback, others do not.
It sounds like both of you value reliability and stability, that is what our Stable channel is meant to provide. I would also recommend making sure that all of your mobile devices have our latest stable version. You can then send us logs if you continue to have sync problems.
Instructions for leaving our Desktop Beta are posted here. You can leave the Mobile Beta by uninstalling the Beta app and then installing the Stable app from the Store.
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Have iMac 24 M1 I've been having problems for several months on sync, need help and crashing when I start up,I email y'all with a crash report never heard nothing back what's up.
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Welcome Tyler! [:)] Sorry you are having troubles [:s]
Tyler Davis said:I email y'all with a crash report never heard nothing back
For the most part:
- Forums = Crowd Sourced support from fellow users
- Emailing Crash Reports = Lets developers know about things, but isn't customer support
- Phone Calls = Official Customer Support.
Tyler Davis said:crashing when I start up
If you are having crashes, please create a new thread. Explain your issue clearly and provide logs. See my signature line.
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Tyler Davis said:
Have iMac 24 M1 I've been having problems for several months on sync, need help and crashing when I start up,I email y'all with a crash report never heard nothing back what's up.
Tyler,
I am sorry we did not get back to you.
Please use these instructions to send us fresh logs. We can then investigate this further.
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Joe McCune (Faithlife) said:
Don and Armin,
I believe both of your are using our Beta version in Mac.
Beta versions can be unpredictable and unstable. If you are getting sync issues while using Beta, I would recommend reverting to Stable.
It is possible that you experienced this problem previously while using our Stable version. I still recommend changing back to Stable. We are of course committed to fixing bugs in our Beta version, but we are not committed to making our Beta version as reliable as our Stable version. Beta versions are by definition, an ongoing, never-ending experiment. Some users enjoy previewing new features and providing feedback, others do not.
It sounds like both of you value reliability and stability, that is what our Stable channel is meant to provide. I would also recommend making sure that all of your mobile devices have our latest stable version. You can then send us logs if you continue to have sync problems.
Instructions for leaving our Desktop Beta are posted here. You can leave the Mobile Beta by uninstalling the Beta app and then installing the Stable app from the Store.
Hi Joe,
Thanks for replying. Over the years, numerous cases have been opened but not closed. If I remember correctly, I also once switched back to the stable version. But I still have issues.
As you replied to my post, I am willing to give it another try. But before I do this, I wonder if the last beta in a cycle is the same as the stable release. For instance, the beta "Logos 9.15 RC 1 9.15.0.0005" is the same release as the stable "Logos 9.15 (“gold”) = 9.15 RC 1 9.15.0.0005". If this is the case, I have approx. every 4-6 weeks the stable release during which the sync should work for about 1 week. However, this is not the case.
If you insist that I switch back to the stable channel, I will do it. But to me, this does not look like an issue related to Beta, especially as this has been an issue for a long time.
Let me know.
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Hi Armin,
I can understand that it is frustrating to have longstanding problems using our app. Probably any suggestion I can make involves repeating steps you have previously taken, but we have to start somewhere.
I am not trying to say that this is a Beta problem. For us to take a fresh look at this problem, I believe we need to do a "reset". If you can ensure that you are using the latest Stable version of our app or software software on all of your devices, that eliminates a lot of potentially complicating factors. If you then provide logs when you encounter this problem, that should enable us to better understand possible causes of this problem.
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Hi Joe,
To leave the Desktop Beta, can I just use "set update channel to default" or do I need to do a complete reinstallation? Re-downloading 200 GB of data and resources might be challenging.
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Would I also need to rebuild all my PBs? This would be a deal breaker.
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Armin said:
To leave the Desktop Beta, can I just use "set update channel to default"
Yes.
Armin said:do I need to do a complete reinstallation?
No.
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Great. Many thanks. Now I just have to wait for the next stable release to come out.
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Armin - You mentioned that you were having sync problems, but I don't think you told us what those sync problems were. Did you just receive an error message, or do you actually know what wasn't syncing?
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I usually get the exclamation mark in the sync circle. Here are some earlier descriptions of the issue:
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Armin said:
Here are some earlier descriptions of the issue:
Did you read this post? https://community.logos.com/forums/p/205189/1194531.aspx#1194531
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Yes. I did read this. But I have a fairly fast (100 Mbps) and reliable internet connection. I haven’t noticed issues in other apps.
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<duplicate posting>
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Just now, the stable release was installed.
But I noticed that while still in beta, I only once experienced sync issues, so things were much better than before. However, I use now a different, less complex layout than I did when the issues occurred more frequently.
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All devices now run the stable release. At least with one, complex layout, I still experience sync issues. Here are the logs:
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Here is a description of the most typical scenario:
The problem occurs when I have a complex layout with linked panels and numerous open resources and floating windows. Also course tool and medial tools are open. I then get the red "!" in the sync circle. Clicking the sync circle causes it to spin for a bit, but then the "!" comes back stating that there are sync errors.
When I close all panels and resources, click again on the sync circle, the sync often works successfully.
I have a good Internet connection and have tried different locations and countries. The same problem occurs intermittently.
Here are screenshots of 3 panels that are open at the same time:
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Just a quick update: Thanks to Joe's initiative, I was able to spend some time with a Level 2 Tech. We tried all kinds of things. The logs indicate that some communication does not get through if a complex layout is loaded and many concurrent connection requests to FL's servers happen. What prevents the syncs intermittently is not clear. Maybe it is my virus checker, even though the logs of the virus checker does not show any issues.
Maybe I just have to simplify my layout!
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