Desktop App Will Not Sync

Sorry to come to y'all with the seemingly same problem that many others are having, but after reading through the other threads I have not found a good reason or resolution yet.

Simply put, the app always shows that annoying red exclamation mark. It began about a month ago and, honestly doesn't seem to be causing any issues, but I know that it's an indicator that something isn't right and I'm just waiting for the other shoe to drop (so to speak).

Any advice is welcome!

3005.LogosLogs.keithsmacbookair.20220912-084718.zip

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Comments

JT (alabama24)

It appears to me that the issue is with workflows:

2022-09-12 08:46:03.3381 WARN 20 SyncV3Client | Found 8 download error item IDs (shouldRetryErrors=False): workflow/926357/response,workflow/926357/uistate,workflow/926357/progress,workflow/927236/response,workflow/927236/uistate,workflow/944806/uistate,workflow/944833/uistate,workflow/944833/response

I would start there.

Keith Allan Moore

https://community.logos.com/discussion/comment/1223221#Comment_1223221

Good catch. Thanks. Now that I've gone into Logos to look at my workflows, none are showing up (I have dozens and they're showing in my docs online). Not sure where to go from there.

JT (alabama24)

https://community.logos.com/discussion/comment/1223225#Comment_1223225

What are your download and internet settings set to in Logos?

Keith Allan Moore

https://community.logos.com/discussion/comment/1223232#Comment_1223232

JT (alabama24)

https://community.logos.com/discussion/comment/1223237#Comment_1223237

FL or a full fledged techie will need to take a look. There may be a .db file you need to delete and repopulate.

Keith Allan Moore

https://community.logos.com/discussion/comment/1223243#Comment_1223243

Thanks for your help, anyway! I called them and they weren't able to figure it out either so I emailed them the logs. Hopefully they can figure this out!