downloaded video cannot display images, only audio
I'm running Logos 9 on my win 11. When I play Mobile Education course video, they only play audio, the image doesn't show up, only white background throughout the video.
I tried restart the course, and restart the desktop app, the problem still persists.
anyone knows how to solve the problem?
Comments
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https://support.logos.com/hc/en-us/articles/360008520751-Troubleshooting-Media-Problems
The solutions under "Problem (2)" will probably help (even though it says black, not white). In particular, check your Hardware Acceleration setting.
Andrew Batishko | Logos software developer
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Seth, after you make the change Andrew recommends I'd love to know how the performance of your home page is. Do you notice any issues loading or using it?
Also, can you post here what your computer is?0 -
I turned on Hardware acceleration, problem solved, thank you!
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the home page as referring to logos app home page? it seems normal. I didn't notice any issues for now.
I'm using Samsung Galaxy Pro laptop
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Thank you Seth.
If you do see any odd behavior in the Home Page or in notes please let us know. There was an issue with them that forced us to disable Hardware Acceleration on some devices. We believe the issue has since by fixed by display driver updates. But we'd like to know that before we turn it back on for everybody.
Ryan
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Ryan, since you said so, I do find the note page is blank now, won't display any item except the tool bar
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Ok. I'm glad I mentioned that.
I'd love to know the version of your video driver.
Also, can you tell me whether you have any Windows updates available (and whether getting them and restarting fixes this issue)?
To get the version of the video driver:
- Press the Windows key
- Type "Device"
- Select Device Manager
- In the window that pops up expand "Display Drivers"
- Right click on the Intel driver listed
- Choose properties
- Click on the Driver tab.
To check for windows updates:- Press the windows key
- Type updates
- Choose Check for Updates (or something similar depending on the version of Windows you're running)
You're looking for something like this:
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Also, Seth, if you resize the Notes panel does it draw anything new?
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here's the driver version. OK I will try to update both the driver and win update.
when i resize the note page, it will occasionally display notes, but the items will not respond to mouse click.
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If it's not too late, please first try to run all available Windows updates. If that doesn't resolve the issue you can update the display driver to fix it, but I'd like to know whether the Windows updates fix it for you.
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OK I installed win update KB5016691 and restarted, the note page problem persists.
now im going to update my video driver, version info below:
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Hi Ryan, the system says my video driver is up to date
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Thanks Seth. There is an update on Intel's site that will likely resolve this issue for you. I'm not sure why Samsung hasn't allowed it for your computer or what other issues might arise, but I do believe it'll fix your Notes performance and your video playback.
Intel® Graphics – Windows* DCH Drivers
You're welcome to try that driver (and if you do, I'd love to hear how it works for you).My personal machine (a Surface Laptop Studio) is on 30.0.101.1340 of the Intel driver and isn't having issues with Notes, Home Page, or video playback.
Ryan
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Hi Ryan, I did update the graphic drive to 31.0.101.3413, and the note page is normal now, problem solved, thank you guys! will let you know if any further related issues.
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Glad to hear it's resolved Seth! Thanks for the update.
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Hi Ryan, some updates. It seems the newest Intel drive is not compatible with Samsung, it causes problem in camera function, and the system auto recovered the graphic drive to version 27.20.100.9415. So, the issue hasn't be solved in Samsung laptop right now.
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Seth,
That's certainly disappointing. Because this is a driver issue I don't believe there's much we can do on our end to resolve it at this time. I'd recommend you watch for video updates both from Samsung and from Intel in hopes that it resolves the issue and doesn't break anything else on your system.
In the meantime: turning Hardware Acceleration on will allow videos to play, and turning it off will allow your Notes UI to work. We are well aware that this is not anything like an ideal solution.
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