Logos mobile app "freezes"

When I use my Logos mobile app it will always allow me to start the app and select the book/chapter/verse. However, when I attempt to change to another book of the Bible, the menu in the upper left hand corner adjacent to the passage, becomes unresponsive and I am unable to change to another passage without closing the app and restarting it.

I have uninstalled the app, powered off and back on the phone, reinstalled the app, and then powered off and back on the phone. I've done this several times. No joy. Any help?

My rig:

Samsung Note 8
Android version 9
Latest version of Logos Mobile app from the play store.

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Comments

JT (alabama24)

I have uninstalled the app, powered off and back on the phone, reinstalled the app, and then powered off and back on the phone. I've done this several times. No joy.

Ugh! Those are many of the steps you should take in trying to troubleshoot. Sorry you are having troubles! [:s]

Samsung Note 8

Sorry, I'm not an android user. When I looked this up, I found a device from 2013 and another from 2017. Both devices are "old," but which is yours?

Latest version of Logos Mobile app from the play store.

Yes, but which specific version? I assume that the Android store will prevent you from downloading an incompatible version, which means we don't necessarily know which version you are using... just the "newest one available for your device."

Jordan Litchfield

https://community.logos.com/discussion/comment/1220224#Comment_1220224

I have also been having issues with Logos on my Android phone - Sony Xperia. And I have also restarted my phone, reinstalled the app, etc. Problems include freezing/unresponsive, blank screen when switching to different resource in the same layout, won't look up hyperlinked references in resource even if that other resource is downloaded, claims it can't provide lexicon info because "the correct resource isn't downloaded" even though I have multiple lexicons downloaded.

I have tried working through this with Logos support before, but nothing got resolved. I've just had to resign myself to the problems remaining.

Jack Hairston

When I use my Logos mobile app it will always allow me to start the app and select the book/chapter/verse. However, when I attempt to change to another book of the Bible, the menu in the upper left hand corner adjacent to the passage, becomes unresponsive and I am unable to change to another passage without closing the app and restarting it.

Here are steps to speed up the Logos Mobile App that worked for me. (Spoiler alert: Notes/highlights affect speed.)

Speed tip (Mobile App on iPad)

My normal set up is three resource screens, left to right: Hebrew, English, Greek. The Greek screen is LXX and NT Greek interliniear linked together as a series.
The English resource shows Notes and Highlights, but the other two do not.
- Hide Notes by tapping the bottom edge of the tablet screen to see the menus.
- Tap the resource menu (three vertical dots, “kabob”) at the top right of the screen.
- Tap View Settings at the bottom of the dropdown list.
- On the View Settings menu set Show Notes/Highlights off.
- Click anywhere on the resource to return to normal operation.
To go to a different Bible reference, switch to the Greek screen (It has both OT and NT.) and then go to the reference you want.

Jordan Litchfield

https://community.logos.com/discussion/comment/1220257#Comment_1220257

Here are steps to speed up the Logos Mobile App that worked for me.

I can only speak for myself, but the issue is not speed or the lack thereof. The app simply ceases to work. For the record, though, I don't keep my notes or highlights on any way.

Doug Wesney

I've been having the exact same problem...once I switch to another app (where Logos is no longer the "front" app) and attempt to return, Logos is frozen out. Sometimes I can do one thing, like open a new window, but if a new window opens, it's either blank or completely unusable.

It's incredibly frustrating and has caused me to stop taking sermon notes since it hangs regularly.

Logos Bible 9.17.0 (917000120)

Android 9

samsung SM-N950U greatqlte

com.android.vending

JT (alabama24)

https://community.logos.com/discussion/comment/1225781#Comment_1225781

Hi Doug! Sorry you are having troubles. [:s]

I've been having the exact same problem

Based on what the OP wrote, you are not experiencing the same problem. Mark was not switching apps.

I would reccomend that you create a new thread and provide as many details as possible. After you do so, you might want to send FL logs (directly from the app) after you have re-created the issue. In the email, you should provide a link to your new thread.

JT (alabama24)

https://community.logos.com/discussion/comment/1220255#Comment_1220255

I've just had to resign myself to the problems remaining.

There is always the nuclear option: Wipe the device and install the OS from scratch. When I was a more reqular beta tester of the mobile apps, I did this several times to resolve issues.