Logos won't start - related to Logos 10 upgrade?

Nelson R. Pardee Member Posts: 82

October 2022 edited November 21 in English Forum

Logos was working last night. Tonight, it briefly opens a (most recent, probably, but goes by fast) layout and quits. I rebooted, tried holding CTRL until signin, did signin, a blank layout opens, and it dies. Perhaps related to the upgrade?
Logos Platinum, with 9 gold upgrade, connect subscriber.. Windows 10

Thanks

Nelson

Windows 11

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Desktop App

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JT (alabama24) MVP Posts: 36,489

October 2022

What OS? WIndows 11? There is a known issue impacting some users. A fix is on the way, but I beleive that a reinstall of the engine fixes it.

macOS, iOS & iPadOS | Logs | Install
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Nelson R. Pardee Member Posts: 82

October 2022

https://community.logos.com/discussion/comment/1228022#Comment_1228022

WIndows 10

Windows 11
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JT (alabama24) MVP Posts: 36,489

October 2022

https://community.logos.com/discussion/comment/1228024#Comment_1228024

See the posts from FL (Andrew) here: https://community.logos.com/forums/p/210662/1227673.aspx#1227673

I would try that step and see if it fixes things.

macOS, iOS & iPadOS | Logs | Install
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Nelson R. Pardee Member Posts: 82

October 2022

https://community.logos.com/discussion/comment/1228036#Comment_1228036

Downloading that installer fixed it! Thank you so very much!j
If anyone else lands here, go to the link above and search for "fix for this crash"

JT, thanks so very much!

Windows 11
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JT (alabama24) MVP Posts: 36,489

October 2022

https://community.logos.com/discussion/comment/1228049#Comment_1228049

You are welcome! [:)]

macOS, iOS & iPadOS | Logs | Install
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