I can't open my Logos app on my PC

I upgraded my Logos to 10 and used it for the first day no problem. Then, today I can't even open the app. I chatted with one of the customer representatives, but no help. Anyone experiencing similar? I even uninstalled the app and downloaded, but still not working.

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Comments

Graham Criddle

Hi EJH

Sorry to hear you are having problems.

What happens when you try to open it?

What platform - Windows or Mac - are you using?

Can you try opening to a blank layout - hold the Ctrl key (on Windows - I assume the Cmd key on Mac) down when starting Logos?

EJH

https://community.logos.com/discussion/comment/1228920#Comment_1228920

My platform is Windows. When I click the Logos button, it looks like it's starting, but then after the initial opening sound is played, the window is gone.

Graham Criddle

https://community.logos.com/discussion/comment/1228928#Comment_1228928

When I click the Logos button, it looks like it's starting, but then after the initial opening sound is played, the window is gone

If it doesn't open with the Ctrl key pressed (this will cause Logos to open to a blank layout) please enable diagnostic logging and post logs in a reply to this thread (use the paperclip icon in the forum editor)

Details of enabling logging are at https://support.logos.com/hc/en-us/articles/360027869132

EJH

https://community.logos.com/discussion/comment/1228932#Comment_1228932

I was able to open my Logos with the Ctrl key pressed. It took some time to download all the resources again, but it's working now and I am so happy that I can go back to my preparation. Thank you so much!

Graham Criddle

https://community.logos.com/discussion/comment/1229190#Comment_1229190

I'm glad to hear its working again